Salon@31st Day Spa — Attraction in Virginia Beach

Yesterday I made the mistake of scheduling a micro exfoliation at this "spa". I entered at a quarter of 4pm and was told to have a seat and I was offered a bottled water in the relaxation center that was quite clean! I filled out paper work and waited patiently for Oxana to greet me. I was told to remove my jewelry but I explained to her that it would be too hard for me to untie my necklaces so she let me undress alone and came back in after I was on the massage table. I was surprised though that the table was not modern nor was it very comfortable but I was so grateful that they fit me in the same day that I did not mind so much. Bear in mind I am used to paying much more and used to going to high end spas in Chicago such as Exhale spa and I would call Salon@31st to be mediocre with high pricing. I let Oxana examine my skin and I thought she knew what she was doing until she started using a metal instrument to do my extractions which was not relaxing but a bit scary to me. In Illinois it is illegal for any spa to include a metal instrument on your face but maybe here in Virginia the laws are different. I was a bit upset when she used that metal tool around my ears and in my ears so I asked her what she was doing and she said I have some black heads there and she wanted to "help" since my skin was dry. She was a bit rough with my ears and when she did extractions on my nose it actually hurt a bit. Finally as she was rushing to fit in as much as she could within the hour I was offered water and told to start getting dressed. As I paid for my service I was offered a $10 coupon for the next day's service if i wrote a review which seemed kind of strange but I guess it's an incentive and tactic this salon uses to get clients to give good reviews. My review may not be what they want to hear but it's the truth. About ten minutes after they shut their doors I went to get some sushi next door and realized my tiny pearl earring was missing from my right ear. It had been bopped out of my ear most likely when Oxana was rigorously working with my ear. I also wish to add I have multiple piercings on my ears and she could have been more gentle but she kept moving quickly and so I realized my earring was gone. I called the salon back and asked if anyone could please come back and help me look for my missing earring. The guy at the sushi restaurant called the owner from his cell phone and she lied and said no one would be cleaning the treatment room that night. I caught then in a huge lie because when I came back this morning to search for my earring they at first would not let me go in with them then they let me look at the trash but it was completely emptied out. One of the managers today told me the trash in all the room are emptied out each evening. Apparently the earring must have been thrown away by accident or perhaps someone found it last night but regardless no one apologized to me; no one reimbursed me and honestly my face just does not have that spa afterglow you expect to see from a job well done. I rate this place fair or mediocre because of the unprofessional way I was treated today while I tried to retrieve my lost earring. If she had not been so hurried and rushed this would not have happened. I expect better treatment, better results and a nicer staff. The place is full of great products that I love but I won't be back it was not worth the shabby treatment and rushed service. I wrote this review out of sadness. I really wanted this to be a treat to myself and instead I ended up losing my favorite pearl earring. Today I spent $50 for a round trip cab fare just so I could buy myself some new earrings to replace what I lost. Honestly if you want to create a good impression you should be more professional and less "harried" or people will not...

Let me explain my TWO star rating. My husband surprised me that morning with a wonderful spa day here at salon@31st. I had an appointment for 10:30am and arrived 15 minutes before as requested for paperwork as I am then told I should be done by 3 with lunch included. I’m taken to the back waiting room and eventually get taken back for my 2 hour prenatal massage around 10:50, no big deal. The massage was nothing less than phenomenal! I fell asleep 3 times without even noticing. After the massage, I went on to a facial maybe about 90 mins total. The facial as well was amazing and cannot complain not one bit! Following that was a was, cut, and style. I was greeted by Kelsey, lovely personality until she realized how much hair I had bundled up in a bun. She shampooed and teased me with saying she was going to have to charge me extra because I had so much hair(although it was no tease. She was totally being serious). I have never been charged extra for having more hair than the person before me. I only trimmed my hair and kept my long layers, in the process, she seemed like she was being rushed. Then came the styling. Kelsey blow dried my hair and getting halfway she told me she had another client to tend to so Becca took over. Becca was a bit younger and also friendly but had NO gentle touch. She leaned into my head with the comb with every stroke and stopped at the tangles at the end almost like she wanted them to accumulate. After almost 15 minutes with Becca, Kelsey comes back and grabs another brush and blow drier & continues on the unfinished portion of my hair. At this point, two people are vigorously trying to dry my hair as quickly as possible meanwhile my head is bobbing in all directions. I had asked for the style to end in curls but by the looks on their impatient faces, I just asked for it straight. SHE COULDNT EVEN DO THAT. My hair looks like I straightened it and then walked into a sauna and went about my day. Can you picture that? The only straight part about my hair are barely the ends. The time is 3:15pm. I was supposed to have been done by 3, and didn’t even know where my lunch was. Did I tell you I’m pregnant, so that means I’m STARVING right haha. Kelsey then walked me over to this nicer young lady who was going to be doing my mani/pedi. She asked me if I needed anything and started the pedicure process. She was a little rough and may have cut me but my toes are also very sensitive so I didnt get upset at the situation. I got a foot/leg scrub, hot stone massage & some type of leave in lotioning hell stuff which felt awesome! It’s 4 by this time and I am just now getting my food. The reason behind it being so late was because the restaurant was busy. I ordered a chicken sandwich, it was a 2 inch thick chicken that was about 3 inches wide on a 6 inch cold bun with cold fries. I bit into the sandwich to find myself chugging water to be able to swallow the dry ass chicken. So I requested that they cut my mani/pedi short and just finish the pedi. I got French tips which for some reason was an extra $15? I also got charged to wear their pedicure flip flops. I just left. Time is 4:56pm. I wouldn’t recommend this place for anything other than massage and facials.

Edit to add: my husband spent almost $500 for this package. Why would something that costs $500 charge EXTRA for a longer hair cutting process and...

I went there last September and had a good experience with peekaboo highlights and a great cut. I don’t get my hair done often because it’s long so I waited to go back in May when I knew I’d be on vacation in Virginia Beach. I asked for the same girl and I’m sorry I don’t know her name but she is in the booth to the right of Iris. I also mentioned that Iris helped with the cut last fall, so I would accept either one of them. This time I got Iris, not knowing until after my appointment that she’s only been coloring hair for 6 months. My first issue is that what she quoted me in the beginning and what I was later changed varied by over $100. The biggest issue was that first she didn’t remove foils in the front like she should have when they had fully processed as she said she would. Then she didn’t use enough toner and didn’t leave it on long enough. My hair had some highlights that were the right color and a lot that turned silver gray from being over processed! I went to cover gray hair not leave with more. The next day I went back and asked her to fix it. She barely used enough toner and what she did use the color turned brown and she didn’t even go to the root. (She seemed afraid to use enough toner) I still had several silver streaks underneath and streaks that were blonde at the root and brown throughout. It was terrible. I was actually crying in the chair when I saw the color. She then told me because it was my birthday that she wanted to use the curling iron on my hair instead of just a blowout but she did not tell me this would be an up charge or even ask if I wanted it done. When I went to leave I was charged another $35 for the curls I didn’t ask for! Over $300 and 6 hours in a chair later, I left in tears on my birthday. As I was on vacation, there was no way I was going back in there for another fix! Another gross habit she has is after telling me she washes her own hair once every two weeks, she kept demonstrating brushing her hair with the same brush she was using on me! I do think she does well with hair cuts, but she is not ready to be coloring hair at full price! She also needs to be honest and upfront about what the cost will be of everything she does...