Old Royal Post — Hotel in Prague

We absolutely loved our stay at the Old Royal Post hotel! From the moment I arrived, I was greeted with such warmth and kindness by the staff. They were incredibly helpful, ensuring I had everything I needed for a comfortable stay.

The location of the hotel couldn't be more perfect. Being so close to the magnificent St. Charles Bridge allowed me to easily explore the beautiful landmarks and attractions nearby. It truly felt like a dream to wake up each morning and have such iconic sights within walking distance.

Now, let me tell you about the hotel apartment itself - it was an absolute stunner! The moment I stepped inside, I was captivated by its beauty. The interior design was exquisite, blending modern elegance with a touch of classic charm. The attention to detail was impeccable, from the tastefully selected furnishings to the luxurious amenities provided.

One thing I greatly appreciated was the comfort and coziness of the apartment. After a busy day of sightseeing, it was such a delight to return to a space that felt like a home away from home. The bed was incredibly comfortable, ensuring a restful night's sleep, and the spacious living area provided the perfect spot to unwind and relax.

Overall, my experience at the Old Royal Post hotel was nothing short of fantastic. The combination of its prime location, the kind and welcoming staff, and the breathtakingly beautiful apartment made it a truly memorable stay. I would highly recommend this hotel to anyone seeking a delightful and unforgettable experience in the heart...

They canceled our booking the day before check-in, and then rented out our room to another customer without calling or emailing to notify us. We didn’t discover the cancellation until arriving at check-in. They had no units left for us to rent.

At the time of the booking seven months prior to the trip, I mistakenly added an extra day. I immediately contacted them to shorten the stay by one day, and received multiple messages confirming that my stay had been shortened and that my check-in was date was one day later. Unfortunately that was a lie, and they never shortened my stay. When I didn’t show up on the original date of the booking, they simply canceled it. They never bothered to call or email me.

They apologized and placed us in another unit, but it was nearly 30 minutes away from Mala Strana, which is specifically where we wanted to stay. The replacement apartment was loud due to ongoing construction next door. They offered a $5 bottle of Prosecco as an apology.

Mistakes happen, but when I pay for an accommodation, I expect that accommodation. They should have called or emailed before canceling my booking, but...

The room was very beautiful and had a lovely view outside. However, one of the beds was extremely squeaky, making it hard for us to sleep comfortably. We reported the issue to the management, but instead of changing the bed or offering us a different room, they tried to fix the bed — unfortunately without success. During our three-night stay, instead of solving the problem, they kept arguing with us, which only added to our frustration. In the end, the management asked us for photos, even though the sound of the bed obviously couldn’t be shown in a picture. We still sent them photos as well as three videos, yet they accused us of lying. Regarding check-out time, we were originally told it would be at 11:00. On the last day, they said we had to leave by 10:00 instead. Then, they claimed they were “doing us a favor” by letting us stay until 10:30. A few minutes later, they messaged us again saying we were right all along, and that their colleague had indeed told us 11:00. In the end, we still checked out at 10:20. Because of this experience and the poor customer service, I’m giving this...