Hôtel Cathédrale — Hotel in Strasbourg

I travel to Strasbourg very frequently for work. For the first time ever, I have chosen this hotel to stay close to the cathedral and restaurants.

I checked in at 4.30pm after 12 hours of travelling and left the hotel again to go for dinner. I slept and woke up to have a shower and go to work. The attached are photos of how I found the bathroom. The towels were everywhere and were evidently used! I took the floor mat off the bath tub and found hairs and other dirt from the floor on its bottom which showed that the floor mat had been used too. I checked the bed linen on the other side of where I slept. It was evidently with used bed sheets and pillow! Glass on the sink was used, bin near coffee machine was used.

The most basic thing to do when managing a hotel is change these things. Where is the hygiene??

I went down to reception and asked for towels to shower and for the room to be cleaned after I leave for my meeting. Before leaving, I marked the pillow, sheets and quilt with some toothpaste. I was assured that the sheets would be removed and changed. I came back after work and to my astonishment, the bed was made up but the sheets and quilt were still the same! Only the pillow cover was changed.

The receptionist offered another room, but I insisted that I get fresh bedsheets instead. He did not want to because he said there was a problem with the chambermaids. So I had to accept moving to another room.

I went out for dinner knowing that when I return back I would neither shower, not sleep because I would not trust the cleanliness of this new room.

I walked back to the hotel and at the lift I was greeted by one of the stuff holding tissue boxes. He said hello, so I returned the greeting. His next question was "what room number are you in?". I answered that he did not need to know! The guy went mad. He was telling me that he worked there and had every right to ask in which room I was staying. I don't know what else he said, because I made sure the lift closed and I pressed three different buttons to ensure he didn't know on which floor I stopped. I don't know why he wanted the room number. Try to figure it out yourself...

Apart from the great ordeal with all the above, I picked up an eye infection which must have surely been a result of using someone else's pillow. Thanks to their surreal practice I also had a doctor visit and...

This is the worst hotel I’ve ever stayed at. I’ve never written reviews for hotels because usually they meet the expectations but this is just so terrible I don’t understand how is it possible they are rated as 4 star hotel. We arrived at the hotel and were greeted by a rude receptionist. He was rude the whole time we are checking, an annoyed face like we did something wrong. He didn’t give us wifi password during check in, so later I went to ask for it and he said he already gave me and was not happy to share the password with me again. The worst part is the room. It looks nothing like the picture advertised and looks like a servant room basically. Only has two windows slightly bigger than my hand, very dark. We had to bend our head to access the door, my boyfriend is tall and he kept hitting his head on the beams in the room. I paid $250 for one night. When I go talk to the receptionist he said that’s the only room they have available and they don’t show all the pictures online, and if I need a better room I should pay extra $100 and he was very rude and refuse to do anything. See the pictures I attached, the first one is our room and other ones are what was advertised when I booked. I have never been so disappointed at a hotel. AVOID. I don’t understand how is it even legal to market this as a 4 start hotel. It feels...

CHE DELUSIONE!!!!! Un Hotel 4 stelle che ne merita 2. Posizione ottima ma troppo caotica e chiassosa. Arriviamo alle 14 in taxi che ci lascia a 800 mt dall'hotel. Il receptionist, scortese e molto veloce, ci consegna la chiave e ci indica la stanza sita al secondo piano e raggiungibile attraverso una scala a chiocciola, scomodissima, fino al primo piano e da lì in ascensore. Mi comunica che se avessi voluto le valigie in camera avrebbe dovuto chiamare qualcuno, ribadendo che la|"chiamata" aveva un "peso".|Chiedo di chiamare qualcuno perché io non sarei riuscita a portarle fino al primo piano facendo quella scala. Entriamo in camera. Che delusione!|Piccola e sporca. Le lenzuola, 4 notti, mai cambiate. Bagno FATISCENTE CON VASCA (e non doccia come in foto) SENZA MISCELATORE. Riuscire a regolare l'acqua ad una temperatura ACCETTABILE implica uno spreco d'acqua non indifferente e una pazienza infinita. Vasca vecchia e macchiata. |Bagno piccolissimo e sporco. Le addette alle pulizie impiegano 3/4 minuti per la pulizia della stanza. Briciole sulla moquette MAl aspirate per 4 giorni.||Colazione mediocre, 19 euro a persona, troppo per la "pochezza" del buffet. Chiedo il giorno prima della partenza se fosse possibile prenotare un taxi per l'indomani, il receptionist mi risponde che DA QUEL MOMENTO I TAXI LI POTEVO TROVARE SOLO ALLA STAZIONE, GARE CENTRALE, lontanissima a piedi (30 minuti dall’hotel percorrendo stradine acciottolate) con 2 trolley da stiva! Insisto, ma lui MI CONFERMA che non c'era nessuna possibilità di chiamare un taxi perché dal 5-12 i taxi non arrivavano in centro, con una presunzione indescrivibile. |La mattina della partenza (5-12-24) mi armo di coraggio e vado in reception con la prima valigia, in discesa la scala era fattibile se pur la valigia fosse pesante e grande. Il receptionist (lo stesso che mi ha fornito l'indicazione dei taxi la sera prima), MI PORGE IL BUONGIORNO DA SEDUTO SENZA CHIEDERMI SE AVESSI BISOGNO DI AIUTO. Gli dico che sarei salita a prendere la seconda valigia. Lui sempre seduto e con la massima indifferenza non mi chiede se avessi bisogno di aiuto. Salgo, e vedendomi in difficoltà sul finale della discesa, stanca e in difficoltà, non si è alzato per aiutarmi|NEANCHE PER GALANTERIA. Non mi è mai capitato in un albergo 4 stelle una|MALEDUCAZIONE SIMILE. Una mancanza di cordialità e gentilezza nei confronti dei clienti che VI GARANTISCONO UNO STIPENDIO.|Con le valigie mi accingo ad andare verso la stazione, da lui indicata sulla cartina, non faccio in tempo a girare l'angolo che vedo una|coda di taxi lungo la strada. Mi fermo per chiedere una corsa per l'aeroporto, e senza la minima esitazione mi ritrovo sul taxi. Chiedo all'autista se fosse vera questa informazione del "blocco dei taxi in centro" e lui mi risponde che ci sarà nei giorni successivi. Inoltre mi risponde che bastava poco che l'hotel chiamasse in centrale per dare una INFORMAZIONE CORRETTA al cliente. Ancora BRAVO E GENTILE IL RECEPTIONIST. Ha fatto proprio il suo lavoro, quello di essere gentile e dare le GIUSTE INFORMAZIONI. "Grazie per l'ennesimo aiuto"|Non tornerò mai più in questo HOTEL.|CARISSIMO PER I SERVIZI CHE OFFRE PARI A ZERO. Sporco e vecchio. Foto del sito FINTE E RITOCCATE. Un consiglio?|HOTEL DA RINNOVARE ...