Nao Victoria Hostel — Hotel in Distrito de Cusco

I don't understand why the reviews and ratings are so high.|Of course, I know that in foreign countries, I can't expect the same level of service and values ​​as in Korea.||However, even though I booked a private room at a much higher price than the dormitory, I had an unpleasant experience where the water tap suddenly went out while I was taking a shower.||But the female staff at the counter did not apologize at all for the parts that made us feel uncomfortable and surprised.||Even though she can speak English, she never apologized.|and she laughed at us in an unpleasant situation and said she didn't know what to do. ||Afterwards, a male staff member fixed the broken faucet, but we still did not receive an apology and since we were traveling with my mother, we were worried that the same thing might happen again, so we requested a refund. But They just kept repeating that they couldn't give refunds and there was no apology until the end.||It was my first day in Peru, but this incident left a very bad first impression of Peru.|| It wasn't all bad, and the female staff member at the restaurant when I was eating breakfast was very friendly.||After checking out, we left our luggage for two days to go to Machu Picchu.|When I first said I wanted to keep 4 pieces of luggage, the staff at the counter said the cost of checking the luggage is 10 soles per 2 pieces for a private room and 10 soles per piece for a dormitory room.|So he said that if I keep 4 pieces of luggage, it would be 60 soles for two days.|We said we would keep only 3 and not one, so we kept them, but the price was still 60 soles|I protested about it, but they just said that it was okay as long as it was done according to the rules, so I should pay the fee.||If you use this accommodation, I would like to tell you to definitely record everything and have evidence.|I recommend that you reconsider whether you really need to stay here.||I hope you don't have an unpleasant experience like us, just by looking at the price and location.||리뷰와 평점이 왜 이렇게 높은지 이해가 안 갑니다.|(네이버,구글,트립어드바이저,부킹닷컴 전부 포함)|물론 외국에서는 한국과 같은 수준의 서비스와 가치를 기대할 수 없다는 건 압니다.||도미토리보다 훨씬 비싼 가격에 개인실을 예약했는데도 샤워를 하던 중 갑자기 수전이 터지는 불쾌한 경험을 했지만 카운터에 있던 여자 직원은 이부분에 대해 전혀 사과하지 않았습니다.||영어를 할 줄 알면서도 사과는 하지 않았습니다.|그리고 불쾌한 상황에서 우리를 비웃으며 어떻게 해야 할지 모르겠다고 했습니다.(?? 지가 모르면 누가알아)||그 후 남자 직원이 깨진 수도꼭지를 고쳐주었지만 여전히 사과를 받지 못했고 어머니와 함께 여행하는 터라 같은 일이 또 일어날까 봐 걱정되어 환불을 요청했습니다. 하지만 그들은 환불을 할 수 없다고 계속 반복했고 끝까지 사과는 없었습니다.|2박이었기 때문에 하루는 충분히 취소할 수 있지 않냐고 물었음에도 요지부동이었음||페루에 온 첫날이었는데, 이 일로 페루에 대한 첫 인상이 매우 나빴습니다.||숙소가 마냥 다 나쁘지는 않았고, 조식 먹을 때 식당에 있던 여자 직원은 매우 친절했고 위치 자체는 아르마스 광장이랑 가까워서 좋긴 해요||체크아웃 후, 마추픽추로 가기 위해 이틀 동안 짐을 맡겼고|처음에 짐 4개를 맡고 싶다고 말했을 때, 카운터 직원은 짐을 맡기는 비용이 개인실은 짐 2개당 10솔, 도미토리는 짐 1개당 10솔이라고 말했습니다.|그래서 짐 4개를 맡으면 이틀 동안 60솔이 된다고 말했고,|우리는 짐 1개를 빼고 3개만 맡기겠다고 하고 3개만 맡겼지만 가격은 여전히 ​​60솔이었습니다.||항의했지만, 규칙을 따랐을 뿐이라며 요금을 내야 한다고|앵무새처럼 같은말만 반복해댔음||이 숙소를 이용한다면, 반드시 모든 것을 기록하고 증거를 확보하라고 말하고 싶습니다.|정말 여기 머물러야 할지 다시 생각해보시기를 권합니다.||가격과 위치만 보고 저희처럼 불쾌한 경험을 하지...

I don't understand why the reviews and ratings are so high.|Of course, I know that in foreign countries, I can't expect the same level of service and values ​​as in Korea.||However, even though I booked a private room at a much higher price than the dormitory, I had an unpleasant experience where the water tap suddenly went out while I was taking a shower.||But the female staff at the counter did not apologize at all for the parts that made us feel uncomfortable and surprised.||Even though she can speak English, she never apologized.|and she laughed at us in an unpleasant situation and said she didn't know what to do. ||Afterwards, a male staff member fixed the broken faucet, but we still did not receive an apology and since we were traveling with my mother, we were worried that the same thing might happen again, so we requested a refund. But They just kept repeating that they couldn't give refunds and there was no apology until the end.||It was my first day in Peru, but this incident left a very bad first impression of Peru.|| It wasn't all bad, and the female staff member at the restaurant when I was eating breakfast was very friendly.||After checking out, we left our luggage for two days to go to Machu Picchu.|When I first said I wanted to keep 4 pieces of luggage, the staff at the counter said the cost of checking the luggage is 10 soles per 2 pieces for a private room and 10 soles per piece for a dormitory room.|So he said that if I keep 4 pieces of luggage, it would be 60 soles for two days.|We said we would keep only 3 and not one, so we kept them, but the price was still 60 soles|I protested about it, but they just said that it was okay as long as it was done according to the rules, so I should pay the fee.||If you use this accommodation, I would like to tell you to definitely record everything and have evidence.|I recommend that you reconsider whether you really need to stay here.||I hope you don't have an unpleasant experience like us, just by looking at the price and location.||리뷰와 평점이 왜 이렇게 높은지 이해가 안 갑니다.|(네이버,구글,트립어드바이저,부킹닷컴 전부 포함)|물론 외국에서는 한국과 같은 수준의 서비스와 가치를 기대할 수 없다는 건 압니다.||도미토리보다 훨씬 비싼 가격에 개인실을 예약했는데도 샤워를 하던 중 갑자기 수전이 터지는 불쾌한 경험을 했지만 카운터에 있던 여자 직원은 이부분에 대해 전혀 사과하지 않았습니다.||영어를 할 줄 알면서도 사과는 하지 않았습니다.|그리고 불쾌한 상황에서 우리를 비웃으며 어떻게 해야 할지 모르겠다고 했습니다.(?? 지가 모르면 누가알아)||그 후 남자 직원이 깨진 수도꼭지를 고쳐주었지만 여전히 사과를 받지 못했고 어머니와 함께 여행하는 터라 같은 일이 또 일어날까 봐 걱정되어 환불을 요청했습니다. 하지만 그들은 환불을 할 수 없다고 계속 반복했고 끝까지 사과는 없었습니다.|2박이었기 때문에 하루는 충분히 취소할 수 있지 않냐고 물었음에도 요지부동이었음||페루에 온 첫날이었는데, 이 일로 페루에 대한 첫 인상이 매우 나빴습니다.||숙소가 마냥 다 나쁘지는 않았고, 조식 먹을 때 식당에 있던 여자 직원은 매우 친절했고 위치 자체는 아르마스 광장이랑 가까워서 좋긴 해요||체크아웃 후, 마추픽추로 가기 위해 이틀 동안 짐을 맡겼고|처음에 짐 4개를 맡고 싶다고 말했을 때, 카운터 직원은 짐을 맡기는 비용이 개인실은 짐 2개당 10솔, 도미토리는 짐 1개당 10솔이라고 말했습니다.|그래서 짐 4개를 맡으면 이틀 동안 60솔이 된다고 말했고,|우리는 짐 1개를 빼고 3개만 맡기겠다고 하고 3개만 맡겼지만 가격은 여전히 ​​60솔이었습니다.||항의했지만, 규칙을 따랐을 뿐이라며 요금을 내야 한다고|앵무새처럼 같은말만 반복해댔음||이 숙소를 이용한다면, 반드시 모든 것을 기록하고 증거를 확보하라고 말하고 싶습니다.|정말 여기 머물러야 할지 다시 생각해보시기를 권합니다.||가격과 위치만 보고 저희처럼 불쾌한 경험을 하지...

Please note: while this hostel specifically advertises itself as not being a party hostel and being a calm, quiet place to stay, it is on the busiest laneway and loud music did not stop all night. It was still going when we were picked up at 4am for our hike to Machu Picchu. Bring earplugs! The rooms were clean and comfortable, lovely big hot showers. The building itself was beautiful. Lovely spot to have the included breakfast. Unfortunately, everyone else in our hiking tour had a packed included breakfast from their hostels while we did not. I would recommend to Nao Victoria that adding this service would be very appreciated, as a lot of guests would be leaving at 4am for hikes well before their included breakfast starts in the hostel. The location is great for walking to all the touristy spots, its just loud at night. Keep...