Apple Mall of America — Local services in Bloomington

Just spent 1.5 hours in the Apple store tonight and was frustrated four different ways.

1. Wanted to fix my kid’s broken iPhone but got the run around. The iPhone X is a terrible product that is designed so poorly that the glass breaks unless you buy an ugly case, a screen protector, and then buy expensive Apple Care insurance. In less than two years we already paid $279 to replace the glass once. And it’s broken multiple time (again) since the repair. My kid doesn’t want to replace the glass again until it’s time to trade/exchange this one. Too afraid that it’ll break again! Apple won’t do anything about it! Hassle.

2. Wanted to buy a laptop for my kid who’se going to college, but they cancelled the model we saw online three days ago and didn’t make it available for the student back to school special offer that came out yesterday. Had to buy the “new” model of laptop for $150 more to get the expensive free headphones back to school special offer.

3). Decided to buy the more expensive laptop anyway, maybe we can sell the unneeded headphones. Waited 20 more minutes, only to find out that the free headphones were sold out in every color except red. (How about telling us that’s the only color, rather than how cool some of the other colors are). Instead we waited.... Apple store won’t order the color we want online, unless we buy the computer online too. Hassle.

4. Ever notice how when you’re waiting and waiting and waiting at the Apple store to get helped by someone, that two or three of their employees are loitering around with nothing to do!? Me too. I walked over and asked one if he could answer a question, and he said he would just tell someone that he’d check in and come help. After checking in, he informed me that he got assigned to someone else who was already waiting. Rude. Hassle.

I wish Apple still cared about their customers. They used to be amazing. Boy has this company gone down hill since Steve Jobs died. They just don’t get it any more. It’s an American business tragedy how far this once great company has fallen. It’s not that they are that bad now when compared to their competition. The tragedy is how great and how special they used to be. And now, they’re so mediocre. Every time I deal with Apple, I think to myself, why don’t I switch to Android???? Tonight, I think will put me over the top. So sad. I used to love this brand. Now, they just...

Purchased a customized MacBook Pro 15. With added 1TB with 3 year Apple Care for $4,042.00 August 25, 2017. Took it home, registered the MBP and connected this device to my ICloud, iPhone, IPad and IPad Pro. It was settled. Turned the MBP off. This device sat on my kitchen counter undisturbed until Dec 6, 2917 when I went to transfer my home office and business security intel into this device.

I fully charged the device for six hours prior to attempting to transfer. I went to turn the laptop on and static was blaring from the device. No illumination, nothing turned on but this static. I immediately closed the laptop and scheduled an appt with the MOA pro bar.

Brought the laptop in, had the specialist verify my account and confirmed only iCloud connect and register was conducted with no activity since the completion.

Sent the laptop in for repairs. Apple sends it back. FedEx leaves my laptop outside for over 4hours, in twelve degree weather with a forged signature... (completely separate incident now).

I bring my newly repaired laptop in, it's got condensation on it... I leave it in the box in my kitchen for four hours@ room temp as to not shock the device anymore than it has already been. I look@ the invoice included... Apple repaired the entire hard drive and the battery... they literally gutted out my NEW MacBook and put refurbished parts into it. The disclosure states this on the invoice attached... This device has never been used whatsoever... Now I have a used and refurbished laptop which will not withstand the test of time (I've purchased 9 IPads and 2 MacBooks in the past as gifts and they all are still running great) simply because some incompetent tech installed my 1TB incorrectly... don't get anything customized or upgraded as the return/ repair policy differs greatly from Apple's ready to buy items.

So I've had a major repair done on a $4k laptop that's never been used. Poor product and absolutely no reasonable resolution in replacing this costly laptop. They will repair it up to three times. What faith do I instill when it comes to a lemon of a product that I am to entrust my business to??? Terrible investment... poor return policy and they don't correct these Rare occurrences on...

Terrible Experience on 7/18/18 beginning at 7:15pm. We ended up walking out at 9pm very disgusted and we never even got to speak to a tech. The store texted us that a tech was ready at 8:08pm, we checked in at 8:09 and they sat us at a table and said the tech would retrieve us. We sat there patiently at first, listening to techs around us move at a snails pace. At 8:30 I approached a manager that said we were first on the list for the next tech. A tech finally wrapped up and came our way, just to help another customer. I approached the manager a 2nd time and she claims she said we were towards the top of the list, that is not what she said. We waited another 20 minutes and nothing, It was painful listening to some of the techs that were moving soooo slowly, talking about personal stories, taking 30 minutes to explain to a family that a cracked screen was no original equipment, explaining all their options, then once the family agreed for the repair, he looked at the bottom and said, Ohh there is water damage, you must buy a new phone. That was a waste of 30 minutes of time, when he could have easily seen the water damage. I approached the manager again at 9pm and AGAIN she tells me we were top of the list. I asked her what other options we had, could we mail the apple watch in for repair,. she answered like a robot, "You are next on the list." That is not what I asked, I was asking for alternatives to wasting our entire night watching techs lolligag around at a snails pace. We stormed out at 9pm and all the manager said was "you are top of the list." That means NOTHING, we were supposedly top of the list for over 40 minutes....

Secondly, we wanted to purchase a new watch for my son, we had to wait in line for 1 specific salesperson while 10+ employees milled around helping nobody, Are you telling me that nobody is crossed trained? I could only buy a watch from 1 guy that had a line of people while everyone else milled around uselessly. Same question for the "Techs" the store was not busy and salespeople were all over and not one could explain to me how to get our watch repaired. Terrible Experience, I am very upset with...