SEPHORA — Local services in Bloomington

I am a vib rouge which tells you I shop there a lot. Because this is Minnesota, the product lines are truncated, with some lines not being represented, either because of price or because it is too flashy for Minnesota. I know trends are different in different parts of the u.s. It is frustrating that products that I want are not carried in store. The store is a bit smaller and can get really crowded with all of the people. There are not enough staff members to help all of the people that need help. Additionally, the lines are always extensive. Sometimes I don't buy things because I don't want to wait in that line. Sometimes I end up purchasing things online instead of in the store because it's not carried in the store or because I can't get help with the product. Anytime I need help, there is no one to help me. These staff try to help while they are with other clients, but that means you're limited yes or no questions. I understand that the store is small in space so it gets very frustrating when there are a lot of people in the store. My biggest problem is that some of the staff are not friendly or welcoming and often they don't ask if I need any help. Of course there are a few very helpful people but it seems like those are few and far between. I'm not sure if it is because I don't wear a lot of makeup during the day that they think I won't make a purchase. However I love makeup and wear it everyday just to be fun. It is an unpleasant experience when you have a question about a product or comparing two products and the staff can't help you. I also feel like they try to steer you to the most expensive products that they sell in store. While some Brands can justify the higher price, it would be great if they gave you a few different options for the different budgets. Not everyone can pay $100 for drunk elephant. However, they keep trying to steer everyone to that product without taking into account some people can't spend that much. I would recommend shopping online or trying a different Sephora because you're not going to get any help. On the few occasions I've asked for help with some color matching, I asked them if I can go outside to see what it looks like in natural sunlight and they push you to get the product now saying that you can return it if you need to. They act like they're not going to get a sale once you leave the store, which in some instances is correct. However, I need to see what it looks like because often products don't look like the color in-store that it...

Not very good customer service :/ This is the Sephora I go to when I need to shop in store and I’ve been in the store both at crazy busy times, and pretty mellow times, like tonight. Every time I have such below average customer service.

I went in an hour before close because I needed to be shade matched and exchange a foundation. Now I know how to shade match, but I thought it would be nice to have the help, especially with a foundation with lots of shades. I asked a nice employee to direct me to the Beauty Blender Bounce Foundation, she gladly pointed me over and asked if I needed to be shade matched, I said yes, and she said she’d send someone right over. She was so nice, but she was on a register so she couldn’t help me. I didn’t think it would take too long because there was very few customers and there were quite a few employees, many not seeming super busy. I was in the open, and clearly waiting.

After 5 minutes I started just playing with the shades I thought I’d be, by 8 minutes no one was there to assist me. I ended up finding my shade, but they were out, so I still waited, in hopes someone would help grab it out of the back for me. After 10 minutes I went to get a sample of another foundation I had wanted to try. I asked for the shade sample and the woman begrudgingly helped me.

I’ve been to many Sephora’s, some where the employees are beyond willing to help with anything a customer needs. This is not a Sephora that is like that. I think the employees need a reminder about remaining energetic and helpful from beginning to end of their shift. I would kill to work at a Sephora and highly disappointed in the customer...

I walked in knowing my skin and knowing what I wanted to take in samples so I could go home and see how my skin would react to the products. I started with a lovely woman who was really helpful even though several rude customers continued to interrupt her trying to figure out my skin type and color match. She passed me off to the Benefit woman. She sat me down and asked me all the questions. My skin is VERY dry and sensitive, it also hates powder, so please don't put powder on me. She used their new primer and then continued to put a VERY pale shade on my not that pale skin and then powdered my whole face. My face immediately began to flake and do what it does when you put powder on it. She then looked at me and said, "Hmm let's see how we can fix this." They don't listen to you as a customer, I know my skin and what it does but yet she continued to apply things to my skin that I knew weren't good. I then went to the Laura Mercier area and she wanted to find out my skin tone and she proceeded to take makeup remover to just three little circles on my face leaving me looking insane. She attempted to "touch me up" but I had three very distinct circles on my face and my makeup began to run due to the horrible foundation the Benefit woman had put on me. I left Sephora with my samples but I will NEVER go back to the MOA store. A mix of rude and poorly...