Homewood Suites by Hilton Jackson — Hotel in Jackson

Possibly the smallest Homewood Suites I have ever stayed in. It's quite expensive for what you actually get. The room was clean-ish and the bed was comfortable, but the rooms are small and the common hallways are small enough that two people can't pass each other comfortably. There is just enough parking with maybe one or two spaces available in the evening, and be aware that you get charged $19 per night on top of the room rate for parking.

The breakfast area is entirely too small for a hotel of this size and it was very crowded each morning. The breakfast selection was quite good though, and the staff kept it well stocked with different entrees each day.

Some of the staff were friendly, most were very distant, and a few were down-right rude. Housekeeping didn't do a very good job cleaning our room before we arrived with some sort of red shampoo liquid left on the shower walls as well as lots of hairs on the shower walls and floor. Housekeeping only comes every other day at this location, but they skipped cleaning our room when they were due to freshen it. When we contacted the front desk, instead of taking care of it, they argued that we had the do not disturb sign out (we didn't) and they continued wanting to argue about it and only begrudgingly replaced the towels when I went down to the desk myself.

The property is obviously not very well maintained with torn wall paper in the hallways, paint splatter around various door frames and in the elevator, guest laundry that requires the staff to reset the breaker on the card reader every time someone wants to use it, some exterior doors that didn't fully close on their own, stains in the common area carpets, and worn fabrics on the common area furniture and in the room. The refrigerator in our room was quite loud, sounding like it was going bad, but truthfully, it did keep things cold.

On the third day of our stay, the lock on our hotel room door stopped working with the Digital Key and we were locked out of our room. We went to the front desk to report the issue and they made us a key card. That didn't work either. We had to go back down to the front desk and they told us maintenance would be there in a few minutes... we gave them nearly an hour before we went back to the front desk again. They then advised that maintenance was off-site and would be back in an hour or two. The front desk clerk did come up to try and get the door open, but it wouldn't work with his key card or the housekeeping key. He tried to open the door with a tool they insert under the door but that broke and we ultimately had to wait for the maintenance staff to come back. It took another 45 minutes for maintenance to get into the room. We were told that they're supposed to have an easier way to open the door, but the manager hasn't had time to get training on that option. Eventually they had to completely replace the door lock mechanism to fix the issue and we were told this happens quite frequently. We were locked out of our room for nearly 3 hours.

I would normally not be as bothered by these issues, but for the price of this particular hotel, there should be much higher standards than what we experienced on our stay. I would suggest considering other...

Horrible... keys don't work EVERY DAY and the gentleman downstairs (said his name is Craig) on Monday at 7pm-7:45pm is very rude, disrespectful and unhelpful... we had to visit the front desk many times a day because of this issue.... have been staying in Hilton since 25 years ago but never like this in fact. Digital key? Doesn’t work, physical card keys? None of them work (we initially got 2). This is ok. We just need to visit the front desk for help as the Hilton app suggests , right? Wrong!! First, no one was there at the front desk on Monday at 7pm when I first approached. Imagine after a whole day of trails and no one was there to help. Then after trying all my keys again and again running up and down (none of them work), I went to the side of the front desk shouting many times “I need help!” Eventually there was this guy coming out from a secret room to the front desk. This was where the whole nightmare started. Very rude. Very rude when a customer is asking for help many times in person but is ignored. It has nothing to do with my profession or the room rate (expensive, being $800 or $900 a night). It has a lot to do with his attitude when their system is broken or at the very least bothering customers to run up and down like this. They should try that 10+ times for trying to get into own rooms then being treated by this guy like this! . Horrible. How many times did I tell the guy, "I need help"? More than 3 times probably. But , he just kept ignoring and questioning me back with do you need help?? how many times did he question me back, "Do you need help? " maybe 3? 5 times? I’m already showing the cell phone screen!! Of course we needed help! Or why would I be at the front desk? ; Then, how many times did I try to pass the guy the Useless key card but got ignored ? 4? 5? Better check that video recording! lol. Maybe their management can see and count better. What’s worse, with his unwillingness to help, the digital key was still not working after I left the front desk … but only shortly. I had to come back again since it was still not working!! … geez very good workout after a tiring day. Then, even after I showed him my cell phone screen (saying no work, contact front desk) and told him, “this is not funny” , he kept saying many times “do you have a problem?” “What’s your problem?” WOW , this is so unprofessional to its extreme. What really surprised me was his attitude. Seriously, thinking back, maybe it should be me asking, “What is your problem??” ||Guess what? The digital key still didn’t work after him saying he fixed it, sending another code whatever. Next morning, no, still didn’t work. But this front desk person’s ill-mannered attitude is what really pisses me off. To be fair, the room is okay and other staff members are nice. But if factor in how you may be treated rudely like this with a small issue of malfunctioning keys … I guess I’m only glad that I advised my friends to stay at a different place...

Our recent two-night sojourn at Homewood Suites was nothing short of extraordinary. The hotel’s prime location proved to be its most commendable attribute, offering unparalleled proximity to an array of fine dining establishments, vibrant bars, and the bustling city center—all within a leisurely walking distance.

The property, having undergone a recent renovation, exudes contemporary elegance. Our suite was a sanctuary of comfort, featuring a charming fireplace and a breathtaking panoramic view of the majestic mountainscape. The check-in experience was further enhanced by the gracious demeanor of the front desk attendant, whose warm hospitality and genuine smile set the tone for our stay. She not only acknowledged our Diamond status with sincere appreciation but also extended a courteous welcome that underscored the establishment’s commitment to exceptional service.

The breakfast offerings were of an impressive standard, with the attentive staff ensuring a seamless and well-replenished dining experience. Our suite was impeccably appointed, complete with a fully equipped kitchen featuring pristine dishware, glassware, and mugs—thoughtful amenities that elevated the convenience of our stay.

The hotel’s strategic location allowed for effortless exploration, enabling us to embark on a spontaneous excursion to Grand Teton National Park and Yellowstone National Park (YSNP) with remarkable ease. Additionally, we were delighted to find that the property is pet-friendly, complete with a dedicated pet relief area—a considerate touch for traveling companions.

While the pricing structure leans toward the premium end, the overall experience unquestionably justifies the investment. The combination of refined accommodations, impeccable service, and an enviable location ensures that we will undoubtedly return on future visits to the area.

Our deepest gratitude to Homewood Suites for providing such a cozy, comfortable, and memorable retreat.

Areas of Improvement: Hallways are too narrow. Adding a second elevator would be nice. Maintaining the grass at the pet relief area would be a good touch, It was very dry & un cured. Surrounding areas had much better grass. The breakfast area is too small to accommodate all of the guests during the...