MR Fingerprints — Local services in Los Angeles

Very disappointed with the service I have received today. I came to this location because of the many positive reviews I read about them. The service I received today was incredibly poor. I had booked an appointment for 11:45 am today. I arrived on time. I am very understanding if I have to wait another 5-10 minutes to be seen even if I have an appointment booked. The girl made me wait 30 minutes to get my prints done today and it wasn’t busy at all. There was literally only one person before me. Not sure if that person was a walk in that she accepted before my appointment or if she simply has poor time management. What’s more frustrating about this whole experience is on their website it states that their appointment don’t take more than 15 minutes, to show customers their fast and reliable service. She came out and apologized for the wait but she still had me wait 15 more minutes. I wouldn’t have bothered with this review if the payment issue hadn’t occurred. PAYMENT ISSUE: I called beforehand so she can give me a rundown of how my I’d have to pay to get live scan prints for DOJ and FBI, she told me that there’s a $25 processing fee for their business and $49 for the DOJ and FBI. When it is time for me to pay she tells me the total is $92 if I am paying with a card. I ask her why if I spoke to her earlier and she told me it would be $74 total for everything. She said it would’ve been $74 if I was just doing the DOJ scans, and I told her again that I mentioned on the phone I needed both DOJ and FBI. She brushed it off and said “I’m sorry I guess I didn’t hear that part.” I ended up using the 10% off discount on the Yelp page because I refused to pay a price I wasn’t made aware of, especially when I was given a different price over the phone. I paid, and I asked to get a receipt printed. She said they only do email or text receipts. I asked for an email receipt, she said she sent it. I wait a few minutes and I don’t get anything she said she sent it again. I wait more and I don’t get anything, all I’ve gotten so far is a text alert that the payment for the fingerprints went through. She said “okay will it might take 10 minutes”. While I write this review, it has been 20 minutes and I still don’t have an email receipt. Now I have to call back and get a receipt. I’m very disappointed. Whatever amazing service past customers got must’ve been with...

I own a financial practice and we send all of our agents for fingerprints to him. In addition, I've sent clients applying for jobs in the education field to have their fingerprints done. Mauricio, the owner is very friendly, professional and no hassle. The last thing you want is to go to a place with a crazy line out the door just to get this done and he takes all the stress and hassle out of it. I highly recommend him for individuals and institutions who want to use a fast, reliable and friendly service. He has a quick response time and...

My experience at Mr fingerprints was superb. The customer service there was convenient, fast, and cheap. I had to get my fingerprints done for a volunteer program, i called around the area but they all had horrible customer service except Mr fingerprints. Mauricio answered all of my questions and doubts, he's very knowledgeable friendly and offered flexibility with my schedule. I am so happy i found mr fingerprints. Save your time researching and trust me I...