Southwest Inn at Sedona — Hotel in Sedona

Room was decent especially for the price. Nice 2nd floor balcony view, comfy bed, refrigerator in the room, and wall unit AC like most hotels. The AC seems old as it struggled to maintain a good temperature even though outside temps were in the low 80's. Location is good especially if you want to drive to Devil's Bridge Trailhead (side note: we discovered that only 4x4 vehicles are able to drive all the way to the trailhead in spite of what maps apps tell you. You can park at the Dry Creek trailhead and hike the 4x4 road 20-30 minutes to the DB Trailhead, or hike the more scenic Chuck Wagon Trail which takes approx 2 hours depending on your pace. Another option we didn't know until later is the Mescal Trail, which is shorter to Devil's Bridge TH but a hike both directions.) The inn is located on the west end of 89A but still very reasonable access to downtown Sedona, shopping, and restaurants. One important note about location is that it is right on the main road and there were loud trucks that could be heard even with external doors and windows closed. Service is why we rate our stay with 2 stars. We arrived after 9pm and were greeted by a kiosk, which frankly startled me. The person on the other end of the kiosk was pleasant and helpful but only one room keycard worked even though I went back 3 times, 4 "extra" keycards total. The female proprietor in the office the next day generated a new card while she was on the phone and didn't even attempt to acknowledge me other than to hand the new card to me and the turned and went back in the office. Doubts about her curtness and lack of hospitality were eliminated at breakfast the next morning. Asking about the status of the coffee evoked a response that bordered rude, and since running an inn is considered hospitality, her response was not appreciated, and I told her so. A fellow patron at breakfast who overheard everything agreed with me. And the final act of rudeness is that at checkout, I went into the office and she got up from her seat and walked behind a "Employees Only" door and closed it behind her. So I left and finished loading our car and came back, at which time she did exactly the same thing! This time I called out "excuse me", and she came out of hiding, but with a scowl and not a smile. Here is the review I promised her I would leave. There are too many choices for accommodations in Sedona to tolerate her lack of hospitality. To be fair, the service was there... but it definitely wasn't pleasant.

Update 9/18 Canned reply of "will address it with staff" is just that: a canned reply. You, the proprietor, are "the staff". I'm well traveled and VERY reasonable. I do not expect perfect service and I'm extremely patient when issues arise. However, I absolutely expect "hospitality", aka service with a smile, pleasantness, courtesy. Asking if there is more coffee does not deserve a curt response and when I called you out on it, "staff" was "addressed", but you chose to continue being curt and even avoid me, your guest, when I entered the office. Your kiosk had more hospitality than you...

The hotel is run down and the price is obscene for what you get. I was promised on Booking.com and in conversations with the front desk staff that I would receive a mountain view room. I checked in and immediately realized this hotel was nothing that was advertised in the pictures on Booking.com or on their Google page. I had driven past the property on my way to upper Sedona and realized not only did they misrepresent the location in the booking.com description saying it was a 1 mile from upper Sedona when it’s 2.3 miles but the whole exterior looked old and dated. They presented it as if it was a resort and it’s nothing but a roadside Motel. After seeing the exterior, I called the front desk knowing that I was not going to stay for the full three days they easily changed and adjusted my stay but recommended I contact Booking.com as well. I did so I was able to adjust the dates. When I entered the front desk lobby it was completely rundown the front desk person was so nasty and rude beyond belief however she started taking her frustrations out on me when I simply asked if she could help me cancel the reservation because this is not as advertised. At that point I intended to stay the first night so I didn’t lose my first night. She was almost on the verge of screaming at me when I simply asked her to help me adjust the booking telling me I must now go through Booking.com when two hours earlier I had no issues adjusting the reservation. She literally yelled at me and said get out of her lobby. I took my front desk keys I went to look at my room I open the door it smelled like mold it was dark and dank there was no view of the mountains or the red rocks it was just commercial buildings in a parking lot. I closed the door immediately I came back to the front desk. Same front desk person threatened me that she if I don’t get out of the lobby she’s going to charge me for two nights. meanwhile booking.com has no penalties for cancellations by the way. But I’ve never heard of being charged a full nights stay when you cancel a hotel room over 24 hours notice. As I came back in the lobby she started yelling at me telling me I was “snooty,” because I said the property was misrepresented and I felt lied to. I now have an over $800 charge on my credit card that I need to dispute for a hotel that I never stayed at and basically was forced to leave due to the rudeness of the front desk person. Long story short do not stay at this property there are too many great options with way better views. Currently staying at the Best Western in upper Sedona I have a fifth floor beautiful view for $85 less a night then the Inn at Southwest. If you book a stay at Inn at Southwest and you have a similar experience just remember you...

This is a nice place to stay, but the service is lacking and for that reason, I will not be returning. They have some things to work on.

The room is nice. I enjoyed the fireplace, although I thought it was going to be a wood-burning fireplace and not a gas one, but it was still nice. I rented a king room with a jet tub. There was hair in there, but I always bring my own wipes and cleaned it before I got in. It took me a long time to find the button to turn it on and there was no one working to ask for assistance. The bed and pillows were comfortable. There was a throw I used to stay warm, it also had a hair on it. The mini-fridge is super mini, so do not bring a lot to store. There is no microwave in the room.

CONS: They email and text several times prior to have you check-in virtually. If you're worried someone won't show, just charge in full for the room to begin with. I was working and it was really annoying. You obviously still have to stop at the desk when you get there.

The front desk leaves early so if you need anything after that you are out of luck. I was there Friday thru Sunday and had a package delivered by Amazon a couple of hours after check-in and they did not call me to get it (as told by person who actually was at the desk, but I assume left after I checked in) or bring it by to my room.

If you need to charge your EV, you have to get something from the front desk. They were not there whenever I needed to hookup. I saw no other cars charging, probably for the same reason.

I paid for late check-out. Just know they will have no clue and knock on your door (which has a DO Not Disturb sign on it) while you are sleeping in and call you several times at 11:30am to tell you to get out because they are clueless. So, they couldn't make it to my room to bring me my package, but they sure made it there to tell me to get the hell out incorrectly at 11:30am that Sunday! Even after I told the person knocking on my door that I had late checkout, instead of them checking, they continued to call and tell me to get out. This is one of my greatest pet peeves to be awakened when I have paid for late checkout. I left tired and frustrated instead of zen and relaxed as I had planned.

There are a lot of nice options here in Sedona, so I will not be returning for...