Yellowstone Wildlife Cabins & Property Management — Hotel in West Yellowstone

1、The overall description and the website description are not significantly different.

2、The surrounding environment is very quiet, and the town is also very safe.

3、The landlord is very enthusiastic and provides detailed information about the house facilities, Yellowstone National Park, and recommended nearby tourist attractions.

4、All the equipment basically meets general needs. There is no air conditioning, but it is not needed as the temperature at night in the area is very low. However, during the day, the kitchen, dining room, and two bedrooms are very stuffy because the windows cannot be opened and there are no electric fans. The air circulation is poor, making it quite hot. Only the living room on the outer side has a ceiling fan, and there is also an exhaust fan that connects to the outside.

5、The entire house is similar to a mobile home and is quite old. All the furniture and equipment are very outdated, although they can still be used. There are two sofas in the living room, and the sofa cushions can be placed on the floor as makeshift mattresses. However, they are quite old, and you can clearly feel the springs inside. When lying on them, it tilts a bit, and the body tends to sink to one side.

6、The kitchen lacks ventilation, and the window can only be opened at an angle from the outside. It needs to be supported by a tree branch, but the kitchen still has poor ventilation. Cooking in the morning around 8 o'clock is very stuffy.

7、The kitchen utensils can basically meet cooking needs, but there is only a small bottle of salt and a small bottle of pepper for seasoning. Previous reviews mentioned that cooking oil is not provided. Before check-in, we bought a small bottle of oil ourselves at the supermarket. However, we didn't expect that there would only be basic salt and pepper as seasonings.

8、According to the check-in agreement, there is an additional fee for checking in after 8 PM. However, the unknown road conditions in Yellowstone National Park almost caused us to arrive at the property after 8 PM. The actual route was as follows: On July 12th, we departed from Idaho Falls at 8 AM, entered Yellowstone National Park through Grand Teton National Park via the South Entrance, and visited the West Thumb Geyser Basin. By the time we finished exploring the West Thumb area, it was already 4 PM. We then proceeded to West Yellowstone Town, but we were unaware that the road, Highway 191, from West Thumb to Old Faithful Geyser, was under construction and had strict one-way traffic, causing at least an hour of congestion. By the time we reached Old Faithful Geyser, it was already 6 PM, and we hurriedly continued towards West Yellowstone Town. However, we encountered more congestion from Fountain Geyser to the Madison Junction. Within a short distance of 3 miles, there was over an hour of congestion. When we passed the Madison Junction, it was already 7 PM, and we were extremely anxious. Unfortunately, there was no signal inside the park, so we couldn't call or email the landlord. After passing the Madison Junction, the congestion continued intermittently due to a traffic accident up ahead and two instances of deer and bison sightings, causing vehicles to constantly stop for photos. It was an incredibly anxious time, but we had to patiently wait in line. Finally, we arrived at the property at 7:45 PM, which was truly terrible.

9、There is no sponge in the kitchen, only two dishcloths and a small bottle of hand soap. Therefore, we can only clean the tableware with our hands or kitchen paper because it's not clear whether the two dishcloths are meant for wiping the table or cleaning the dishes.

10、On the second day of our stay, there was no hot water in...

Not as advertised||There is a disconnect between the description of Yellowstone Wildlife Cabins, most reviews, and what we encountered. We booked a reservation at the cabins for my wife, our young adult granddaughter, and me because they were close to the west entrance of Yellowstone. The “cabin” was advertised as having 2 bedrooms and we thought a private bedroom for our granddaughter and the extra space would be nice. We confirmed our reservation and paid a 30% nonrefundable fee on July 2, 2019. Our charge for our 3-night stay included a $70.00 cleaning fee. On September 4, 2019 we received a second confirmation and “the rules”, most of which seemed reasonable but not all. The second confirmation, received after we were responsible for our entire bill, also mentioned that our cabin was a manufactured style home. We arrived on Friday the 13th (Sept. 2019), an omen. A $300.00 deposit was required to cover possible damage and the need for excessive cleaning. The deposit could also be charged for use of the decorative blankets. Requests included being sure dishes were clean (no dishwasher) which is reasonable. Also included were, stripping the beds, cleaning the kitchen counters and table, replacing all furniture in the original position, and starting a load of laundry with the towels. Made me question the $70.00 “cleaning fee”. Additional possible fees included: $50.00 for late check out after 10:00 AM (not negotiable), $50.00 for not leaving the keys on the kitchen counter, and $100.00 for checking in after 8:00 PM (one can prepay $50.00). A note on the refrigerator also warned that the trash must be taken out and the top to the outside plastic trash receptacle must be tight or a fine from the city is passed on to the tourist. Leaving on time wasn’t a problem; we were ready to go. I felt confident we could reach the cabin by 8:00 PM, but that was shaken by a 30-minute traffic delay within Yellowstone Park; however, we made it. The bison cabin is a 2-bedroom single width manufactured home. The “master” bedroom was quite small (about 9x12 feet) and the too soft mattress and springs bed could only be entered from the foot or one side of the bed. Our granddaughter’s bedroom was so small she left her door open. The bathroom seemed even smaller than it was because it contained the washer and dryer. The small tub and shower had a greater than usual step up, slick surface and no handrails. The living room was adequate as was the kitchen, but one cabinet door didn’t completely close and another was repaired with brown tape. One knob on the stove was missing with duct tape covering the attachment. The enclosed seating area adjacent to the mobile home is screened; the view from there is another manufactured home about 30 -40 feet away. The enclosed area has no lock on the outer door, so one could be surprised by a stranger upon opening the locked mobile home door. Another entrance from the adjacent space was closed by a thin (less than ¼ inch) panel inside the “cabin”; an intruder could easily get through the area if he/she knew how thin it was. I met Cynthia at check-in and when she was leaving one of the cabins. She seemed pleasant enough but the notes and rules weren’t. This description probably is excessive, but 3 nights in the bison “cabin” for $270.00 per night plus taxes, etc. also seemed so. There won’t...

We rarely write negative feedback online, but we are extremely upset about how Yellowstone Wildlife Cabins handling our booking. We are 14 Canadians who were suppose to visit the Yellowstone park for our reunion in mid July 2020. We booked through hotel.com and paid close to $4000 US dollars for two cabins for 4 days.

Currently we are unable to go due to Canadian border is still closed. This is not by our choices. But hotel.com told us they couldn't do nothing because this hotel is not willing to help at all.

Understanding that our booking was non-refundable, we ask the hotel many times if we could get credits or voucher for future use as $4000 US is not a small amount. We will definitely come back next year. Understanding this is a difficult time for everyone financially, but hotel clearly told us " NO". They told us that they are a small family run business and they can't afford to lose money! So I would advise you to think twice before you book this hotel, because they will only look after themselves, even during pandemic time.

This is my reply to the hotel owner after your long reply to my review on July 21, 2020: We booked through Hotel.com, not Expedia. The conversation you quoted was incorrect. We have the record to prove.

We have texted you on June 19, 2020 for our July 17 booking (almost one month ahead of time) asking to cancel and hopefully to get a voucher. 28 days were not enough for you to rent or plan you staffing? ( I have record of our text through hotel.come messaging system). You only replied : we couldn't help you, only if you have contacted us 60 days ago. Why didn't you ask us to phone you at that time? Now you suggest that you may handle things differently if I have phoned?

In our text conversation, we have never asked for refund, not even once! We asked for future credits, but you told us no! Anyone who paid so much money would want some kind credits that they can use when border is open. I really don't think we asked for something unreasonable. Also no one can predict what will happen in 60 days at current climate, so I don't think that should be your reason for not helping us.

You are a small business owner, that doesn't mean you can take away other people's money that easily! $4000, that is someone's two months of hard work! All the hotels we booked on hotel.com have provide us credits to use in the future. You are the only one who said " No".

We don't blackmail. We are the ones who lost $4000 US booking with your company. You are the one who asked for help, but got none. You blame us for not calling you. But Hotel.com phoned you many time on our behave ( at leas 3 times) and we messaged you as well, starting on Jun 19, 2020. What is so magical about phoning your hotel? I don't get it, but I can try if that will make any difference!

We simply write reviews to share our experiences. If we decide to share this experience with media, that is our choice as well. We will supply our communication records to show what truly happened, not just what I say or think. At this point, we simply want Canadians and future travelers to be aware about the very poor customer service we received during this...