lululemon — Local services in Perth

Had an very unwelcoming experience while shopping at the Perth city lululemon store tonight. The store was dead and there were 3 staff on the floor. The staff looked like they didn't want to be there. One of them seemed busy putting away garments and was walking in and out of the fitting rooms. The other two (male Indian and female half-asian) were engrossed in their conversation with each other. There were no customers in the store except for myself and another lady who was making payment at the till. I asked to look for a particular product and was briefly shown where they are found. Apart from that, there was no customer service to assist me in my shopping. Never at one point was I asked if I needed any help or any information given to me about the product. The two other staff (an Indian male and a half-asian female) were more interested in chatting to each other than providing customer service to me as a customer. In fact, their conversation was so loud I heard every word of it. When I tried asking for help, the female shouted across the store to me instead of walking up to me to speak to me or give me some help. As someone who works in customer service, I am appalled and disappointed with the level of service I was given tonight. The only time the male staff was interested was when I was at the till wanting to pay for my item. It seemed as though they were merely interested in making my money, very very transactional. Even the good bye as I left the store sounded very reluctant. As a regular customer, the lululemon I used to experience had always given gold star customer service and occasionally gone above and beyond. In the last few years, the level of customer service has certainly dropped and this experience is definitely the worst by far. I've always highly recommended lululemon to my friends and even my customers. After this experience, I don't think i will be making that recommendation anymore. In the current climate of covid-19, i would like to think that retail brands and companies would do everything to keep their customers happy and welcomed. This awful experience seemed to be the opposite, very...

I’ve never felt so invisible. No greeting from any of the multiple staff members and no assistance at all in store.

When I went to the change room the attendant was training other staff members. I waited patiently at the change room counter, then eventually asked if I could try on my items. She waved at the change room. No greeting, no taking my name as they have previously. No one followed up asking if I needed other sizes. When I came out the of the change room the attendant kept talking to the trainees. She made no eye contact, didn’t ask how I went with my items and ignored me. So instead of spending approx $450 as I had intended to, I left empty handed. Poor customer service and a poor example to your trainees, who may now know how to log alteration items, but unfortunately were given abysmal training in looking after your ‘guests’. And yes, I know they are referred to as ‘guests’, not customers, since I heard enough of the training referring to them as such during my 20 minutes of being invisible...

This is specifically for my experience with the hemming service and Lululemon only stocking 34” length pants for men (meaning 80-90% of men need these to be hemmed).

I purchased 3 pairs over 3 weeks ago. Was given no timeline for how long the hemming would take. Got a call saying that 2 pairs were ready to collect. Then came in only to find that there was more than an inch variance between the two hemming jobs. So now, more than 3 weeks after purchasing 3 pairs of pants, I have one pair in my possession, one still with the alterations place, and another pair being ordered from online as this is the only place you can purchase a standard leg length).

The staff in-store were friendly, understanding, and helpful. That being said, they have been undermined by the way this company does business.

This whole situation is a complete farce and the idea that a company as large as Lululemon thinks this is an acceptable way to do business is...