Billa — Local services in Prague

Today at the self-checkout with my young daughter, I selected English as the language, but the fruit and vegetable options were still in Czech. This made it a bit slower for me to find the correct items. The older woman with glasses working there is one of the rudest people I have ever encountered at a checkout. The weighing system is different from those at Tesco and Albert, so she showed me how to weigh the bag. However, when it failed again, she shouted at me, saying things like “Don’t do things stupid” and “Stop being stupid.” She also told my daughter to “Move!” and smacked the screen very hard with her long nails while huffing and puffing in frustration or anger.

Later, while helping someone else, she shouted over to me, “Can’t you see I’m with someone else?” and rolled her eyes—even though I wasn’t looking for help at that point. I think she enjoyed the attention. Afterward, she walked over to a man at the checkout, rolled her eyes, and spoke about us. What she didn’t realize is that my daughter is a Czech native and understood everything she said. The food was fine, and while the prices weren’t great, the staff’s behavior was shocking. People like her shouldn’t be working with the public. She would probably be happier working in a backroom away from customers.

Also, I was so annoyed I forgot to scan the membership barcode I had in my hand for any...

This supermarket is local to me , so go here more for convenience than anything else , and yesterday's visit was prime example of why I try not to go here , very busy period around 6pm , one lady overseeing the self service checkouts , more interested in chatting to what looked like plain clothes security guard, only 1 cashier working the tills with a queue of more than 10 people , the young gentleman was more interested in watching what looked like Facebook on his phone , totally uninterested in what was going on around him , none of the usual, Hello , do you haveva Billa Card? Etc . In the shop one worker unloading a trolley of goods in the middle of the aisle with no awareness of the fact she was blocking anybody with a shopping trolley from being able to navigate around her . All of these things , a common occurrence, only thing that was missing from this visit was one of the rude Ukrainian ladies that are usually behind the cash register. If this store had any sort of competion on this block , it would have gone out of Business a long time ago , such a shame as when it was a Delvita store 17 years ago , it was a pleasure...

The place was okay product wise. Didn't have much products but the prices were okay for our first day visiting Prague.

My real problem with this place is that it's not tourist friendly at all. None of the staff we interacted with knew English and by luck we got someone who at least knew Russian by the meat section.

The cashier was beyond rude! She threw our products through the scanner so aggressively and when we tried to ask for a bag (we come from a country with different policies about plastic bags) we got yelled at in czech and cursed at when asking if she could speak in English.

Giving it a 2 star only because we had a nice encounter with the woman working the meat section and again only because we knew Russian.

I do not recommend going here as someone who is visiting Prague as a tourist as this may leave you a bad taste about the customer...