BVLGARI — Local services in Prague

Edit:

Silvia Petrova worked with us to remediate the problem. :)

Edit :

The owner responded here just to make it look like they care. I emailed back on the email address given and NO response!!!

If I could give negative stars I would. My husband got me a pair of earrings for my daughters first bday. And guess what? They broke when I first tried them on. And they couldn't repair it or exchange it immediately as we were in dubai. So I couldn't wear it for the bday. And then when we got back to NY, they sent it to Rome to get it repaired. And then again yesterday I tried to wear it for my friend's wedding and again it broke!! Horrible quality and customer service. Svetlana who we initially enjoyed working with did not even respond when I reached out. We need a refund for this. The bvlgari tag line should be "Here's extra stress for your special occassions." This is too expensive of a mistake for us and if you don't give us a refund this story will be all over...

The staff have been Very helpful in fixing my issue, I'm very grateful, that's what customer care should be. Many thanks for...

Went to get my Diagono repaired and the experience was amazing. Very friendly service. Mad props to Ms. Nadya! Keep up...