Express — Local services in Atlanta

The assistant manager Faith was extremely rude. I wanted to exchange an item for a different size and asked her to check to see if there was back stock of the size I needed. She gave attitude as soon as I asked. They ended up not having what I needed so I did a return. Originally I paid partially with cash and the remaining with Apple Pay. She returned my cash and I asked did she need my card present for the Apple Pay. She said this is all you paid. I asked her how was that possible why the cash return didn’t match what was on the receipt. She then gave me more attitude about it until she looked at the receipt in further detail to see it was automatically returned. This is my 2nd time having a negative experience with her and I won’t be returning to the store. This wasn’t the standard when the former management team was there and she is a horrible representation of the...

Fitting rooms are very dirty. I went to the store to exchange an item purchased online. I was switching pants an 8L for an 8R. The manager said she could not do an even exchange and that I would have to pay the difference because they were purchased on sale and the sale ended two days prior. I called customer service who even tried to convince her that she should be able to do an even exchange being that it was the exact same item. She still refused. I had to return the item and have customer service place the order honoring the sale price. The manager continued to say that online has better deals and better service so I will be shopping online only and staying away from the store which...

Another dealing with the rude assistant manager Shaneka. I placed a online order to pick up in store hours before opening because when I was there the day prior they wouldn’t honor the sale price online (for whatever reason) and I receive a discount due to my status as an influencer for the brand. I was unlucky enough to speak to Shaneka who was completely unhelpful and offered to put the item on hold but not in a bag and to mark my order as picked up because “they had a store full of people…..how does that make sense? You can pull said item, you would cancel my online order, but you won’t process it as picked up? That makes absolutely no sense. Why is this lady apart...