Icebox Diamonds & Watches — Local services in Atlanta

Exceptional Service and Expertise at Icebox Atlanta

My experience with Leah and the team at Icebox in Atlanta was nothing short of outstanding. I was on the hunt for a very specific Rolex 116710LN equipped with Chromalight, and Leah went above and beyond to ensure I found exactly what I was looking for.

From the moment I reached out, Leah was incredibly responsive and attentive. She listened carefully to my requirements and preferences, and then embarked on a tireless search to source the perfect timepiece for me. Despite the specificity of my request, Leah and her team worked diligently to locate a full set, excellent condition Rolex with next to no stretch in the bracelet, all at a competitive price.

Throughout the process, Leah kept me updated with regular communication, providing reassurance and transparency every step of the way. She even went the extra mile to offer a refund option if I ever felt dissatisfied with the search progress, demonstrating her commitment to customer satisfaction.

Thanks to Leah's dedication and expertise, the watch was located within just one week and delivered promptly via overnight shipping. I could sense Leah's genuine excitement upon its arrival, mirroring my own joy. The watch was packed with care and Icebox even threw in a few extras that I will leave to future buyers to experience on their own without me spoiling the surprises.

What truly amazed me was that despite the entire process being conducted virtually and over the phone, it felt like a high-end authorized dealer (AD) experience. Leah and the team at Icebox Atlanta managed to deliver personalized service and attention to detail that rivaled any in-person interaction.

I cannot recommend Leah and Icebox Atlanta highly enough. Their professionalism, attention to detail, and unwavering commitment to customer service truly set them apart. If you're in search of a luxury timepiece and an exceptional buying experience, look no further than Icebox Atlanta, where Leah and her team will exceed your...

I recently had an experience with Icebox that started off on a disappointing note, but thanks to the outstanding efforts of Victoria and Chad, my perception of the company has completely turned around. When I initially placed my order, I encountered a significant delay and what appeared to be a lack of customer service. For a few months, my order seemed to be neglected, and as a result, I began to question the company's commitment to its customers. I couldn't help but wonder if my order was less of a priority simply because I'm not a celebrity or someone making substantial purchases.

However, everything changed when Victoria stepped in. She went above and beyond to rectify the mishap with my order and consistently kept me informed throughout the entire process. Her exceptional communication skills and dedication to resolving the issue were truly commendable. It was evident that she genuinely cared about my satisfaction as a customer. Furthermore, I want to acknowledge Chad, my sales associate, who took the initiative to reach out to me multiple times and sincerely apologize for the mishandling of my order. His efforts to personally address the situation made me feel valued as a customer, and I genuinely appreciated his professionalism and empathy.

IceBox understood that my initial experience fell short of their standard of customer service and promptly took action to turn things around. Despite the frustrating wait for my order, I am now a lifelong customer of IceBox. Victoria and Chad's exceptional service not only resolved the issue but also demonstrated the company's commitment to customer satisfaction. They have earned my trust and loyalty. Additionally, a special mention goes to the showroom staff for maintaining a spotless environment and extending genuine...

This is a shout out to the Icebox company and one of their employees, Jenne Ewen, and how they responded when a customer had a problem. On 1/2/25 I ordered a bracelet from their website because they were having an excellent sale. Unfortunately, the charge processed but I didn't get any type of receipt or order confirmation. For multiple days I couldn't get through to anyone in the company (calling and texting) and I was extremely frustrated. Ultimately I received a call from a person in their online order department who informed me that In spite of the information shown on the website and the acceptance of my order, they did not have the item in stock and my only option was to accept a smaller size. I was not happy. What ultimately salvaged the situation was that in my attempts to get assistance, I had sent a message to Jenee through WhatsApp. She was the one that understood my frustration, went to management and was able to persuade them that I had a valid issue and the result was a price adjustment that made the sale worth pursuing. I really appreciate Jenee's help as it was her intervention that will keep my family doing business with Icebox. Websites may be convenient, but actually working with a real human can truly make a difference. I hope Icebox appreciates...