Whisky Mistress — Restaurant in Atlanta

Whisky Mistress was a huge disappointment. The establishment is a complete failure at customer service. Giving it one star is actually very generous. I heard about its popularity and went with a group, to celebrate a friend's birthday, over the preferred Rose Bar. We sat at one of the reserved tables and placed our orders. After receiving our drinks, our once seemingly conscientious waitress disappeared. After an hour had passed, we wanted to close out our tabs and move to the downstairs area. We looked for our waitress but could not find her (and neither could her fellow employee). Finally, after waiting an additional half hour, I saw her and requested everyone's checks. She seemed to kindly comply; but, then proceeded to do other tasks without bringing the closed tabs. Two friends then approached her about the checks again. Somehow, she took offense to being asked a second time. She snidely addressed one member of our party, to which my friend responded by challenging her inappropriate behavior. Afterwards, the waitress finally brought our checks. Since 18% gratuity was already included, she received her full tip despite her lackluster service and inappropriate behavior.

We paid the bills and put the situation behind us. Understandably, we were well within our rights to report our waitress to management. However, we chose to let the incident go in the interest of our friend's birthday celebration. As we finally made it to the downstairs area of the lounge, we saw the waitress again. It was then that we were stopped by her manager and a security guard. The manager proceeded to tell us "our evening was over". She informed us that we were being escorted out by security because we had been rude to her waitress. It was unbelievable and appalling. As manager of the establishment, she never asked us what transpired with her employee. Observing no altercation, she decided her waitress had been insulted and we needed to leave. Ironically, this was AFTER the waitress was rude to a member of our party; and, yet, we still paid our tabs without fuss or complaint. We quietly left the lounge with the guard. Outside of the venue, I approached management, who was repeatedly dismissive, to express my dismay over their lack of professionalism and customer service. The bottom line...all the good drinks, live music and entertainment at this place is lost by its total lack of character. A business, like Whisky Mistress, only remains relevant and thrives in a competitive market by balancing loyalty to its employees with excellent customer service. Based on its horrible service, this place WILL NOT survive in an industry filled with lounges far superior in quality and service. And, the nail in its coffin cannot come soon enough. It will be good riddance when it...

Last night, July 25, 2024, I decided to visit Whisky Mistress, a place I frequent often. After being there more than an hour, I was excited to see my friend already seated at the bar by the entrance.  So, I made my way to join him for a drink and hookah. Autumn Hobbs, one of the bartenders, seemed to have an issue all of a sudden.  My friend was seated facing the bar as I stood next to him facing out to the club dancing and enjoying the music.  When I came to realize that my friend was asking Autumn what the problem was, I learned that she was saying to him that I had to go because I "was in her PERSONAL space".  He was totally confused, as was I. Hereinto, she was apparently upset because she had a PERSONAL issue with me because we are no longer friends. I was taken aback when she decided to involve security and management to have me moved to the other side of the bar.

Feeling confused and frustrated by the treatment I received, I decided to speak to Henny, the owner, to understand why I was being asked to move simply due to someone's PERSONAL feelings towards me. I had not interacted with Autumn, nor had I ordered a drink from her, so I couldn't understand why I was being targeted in such a way.

To my disappointment, Henny insisted on relocated me. Note: Relocation versus "removal" is sheer proof that I did noting wrong. I couldn't help but feel that this was not how a business should be run. Allowing an employee to let PERSONAL feelings affect their work and in a way that influences decisions within the establishment was highly unprofessional! It left a sour taste in my mouth and made me question the overall integrity of Whisky Mistress.

To my disappointment, Henny insisted that I comply with Autumn's request and security was called to ensure I was relocated. Note that I was relocated and not asked to leave.  This is proof that there was nothing more than management appeasing Autumn's unprofessional  I couldn't help but feel that this was not how a business should be run. Allowing an employee to let PERSONAL feelings affect their work and in a way that influences decisions within the establishment was highly unprofessional! It left a sour taste in my mouth and made me question the overall integrity of Whisky Mistress.

I'm well known here by staff, management, and security, and I have never had any infractions or issues with anyone, staff or patrons.  To be treated this way, at the behest of a personal issue a staff member has with me that is totally unrelated to this establishment, or any business encounter prior, is totally...

I’ve been chasing a live band for over a year now and Grits and Jelly Butter band has been the most consistent band that I’ve heard about in terms of the music that I like. So tonight ( 02.21.2018) as I’m enjoying $5 wine and whiskey at Southern Gentlemen someone recommends at Grits and Jelly Butter at Whiskey Mistress. I decide to go there. My energy is great, the band is great, and they are playing things that are familiar! I order a drink. I'm out on the floor dancing and even tip $20 the band because they are young, cute, and innovative. I’m having a great time! I dance to 2 or 3 songs and now its time for the band to close out so for the most part the night is over. It sucks but, its cool. I have to work in the morning. This guy orders my final drink for the night and the lead band mate walks over. I’m super excited!!!! I ask, “where else do you play” and he says “go online”. (In my mind....what does that mean? ) Immediately I’m turned off. I don’t use social media as a resource of communication, is what I’m thinking. You are here in front of me and you tell me to go online. The fact that he thought that, that was okay was a turn off. As I looked at my surroundings, I realized that there was another band member on stage who was just as talented. I decided to ask him. As a result, the initial band member was upset. He went from being "unavailable to talk to", to "oh I’m ready to get messy". He asked if I had a problem and I explained all of the above and he stated that because I used my hands while communicating he felt disconnected and could not answer my question but there was never a time in the initial interaction where I used my hands. I have several witnesses. Long story shorten, Grits and Jelly Butter disappointed me and it has nothing to do with their talent but who they are as individuals. We've gotten so far removed from the real world and what its like to communicate with someone outside of social media or the internet. If I ask a question and you reference the internet that says a lot about you and your character. I wouldn't expect that from a 40 year old but I guess he's been bitten too. Very...