francesca's — Local services in Fort Worth

I finally found some time in my schedule to make it to this store to do a return. CANICA or whatever the older white ladys name is, was working. She made eye contact with me and didn’t welcome me in and just stared at me as I walked to the counter even though I smiled at her. I let her know I needed to make a return and she didn’t even say anything, just stared at me. I pulled out my item and she raised her eyebrows, huffed, and said I was 3 days too late to return the unused necklace. I told her that it was fine and I grabbed my necklace and left. There is no printed return info on the receipt that would have had this info readily available without info. Regardless, I didn’t care to fight in whether I could return it or not, I wouldn’t have made a big deal, it was just the fact of the uncalled for rudeness...

I'm not sure I would have shopped here had I read the reviews beforehand. Thankfully, I didn't have a bad experience. It was pleasant, actually. Even my return was fine, although I had the sense they don't like returns given that the return policy isn't printed on the receipt. Instead, it directs you to the website. Retailers need to remember how to graciously accept returns. We as customers remember how we're treated both during and after the sale. If the store reads this review, listen to what we are saying in these threads. Your reviews should be consistent, not high, and then low. That's a sign that you have a problem that needs addressing. For such a small and lovely store, you should be yielding 5 out of 5 reviews from each and...

Was walking downtown with my husband for Mother's Day. We passed Francesca's and I decided to see what jewelry they had. Tried to open the door and it was locked. Looked at my watch and it was 12:04. Sign on the door said they opened at 12 on Sundays. My husband looks through the door and saw a girl behind the counter, she makes eye contact with him, does nothing. I stand outside and wait, it's now 1210. She unlocks the door and walks away. She didn't even bother to open it and say hello...completely rude. Even when I left, she didn't say a word. No excuse for the rudeness, she wasn't busy and I was the...