Planet Fitness — Local services in Glendale

Negligent staff that absolutely refused to take any kind of accountability over an issue as simple as the hot water being out, saying first you have to let it run for awhile then switching their story and saying it'll be looked at in the morning, then saying there's nothing they could do and it's a building maintenance issue and on and on with random, dismissive excuses trying to get me out the door and meanwhile neither of the staff behind the counter made the slightest attempt to actually go and check to see for themselves that the hot water was out. I had just upgraded my membership and couldn't believe this was the service I was getting. I attempted to contact corporate on their website and didn't even get a response. I called and spoke with the so called manager the next day, he sounded like an arrogant young kid and was even more dismissive than his staff, stating there is no issue with their facilities and I'm the only one that's complained about it implying that I'm the one with the problem. I was shocked. I wrote a cancelation request to my "home gym" location in Omaha, NE and after it was received I was emailed a confirmation of cancelation with a zero balance since my membership was paid in advance, then a day later they pulled their regular monthly fee from my bank. When I called the home gym location and confronted them about this they stated this fee was still processing at the time of cancelation and it would allow me access for an additional month, but they would not retract it, refund it or look into it further. I had to contact my bank about this in order to get my money back for that additional month. In short, this was the sleaziest class of service I have ever experienced...

Absolutely unacceptable business practices at the Glendale Planet Fitness. I have been a paying member, with monthly dues withdrawn from my bank account without fail—yet suddenly, I am being told I owe a nominal balance of $20 from over a year ago. Because of this supposed balance, I am now being denied access to the facility, despite them continuing to charge me every single month.

If there was truly an outstanding balance, why was it never communicated to me before? Why was I not notified at the time instead of being blindsided after over a year of uninterrupted payments? And most importantly—how is it ethical for them to take my money every month while refusing to let me use the gym?

To make matters worse, when I asked for contact information for management or corporate, I was completely shut down. The staff refused to provide any way to escalate my issue, making it clear that they have no intention of resolving this fairly. It’s beyond frustrating to be caught in a billing scam with no accountability from the people in charge.

This is shady, misleading, and frankly, terrible customer service. No reasonable business should continue charging a customer while simultaneously blocking them from using what they’re paying for. I will be reporting this issue further if it is not resolved immediately.

If you’re considering a membership here, think twice—because if they pull this stunt on you, good luck getting a straight answer or a...

Planet fitness likes to steal money from their customers. I cancelled my membership due to me having a leg injury and they were still charging me every month. I called planet fitness to cancel and the guy up front told me basically that’s too bad and I still have to come in to cancel, I explained how is it my fault for the mistake YOUR employee made. They agreed to cancel it over the phone and when I asked for a refund for the previous month they told me no. I asked to speak to the manager and they were rude and aggressive. They didn’t want to refund me my hard earned money for the previous month when I went in with a BROKEN LEG to cancel. Very unprofessional, the employee was rude, he didn’t want to help me. I’m upset. I been calling corporate and I get no response, I left emails, I contacted them over and over and they like to have excuses and not own up to their mistakes. I would not recommend getting a membership at this location or this place in general. This is not the first time I’ve heard bad things about planet fitness. Save you some time and don’t even waste your energy or money here. Very very disappointed. What happened to “the customer is always right”. I want my money back. This is unfair. THEIR EMPLOYEE MADE A...