Snow King Mountain Sports — Local services in Jackson

The worst experiences ever!!!!! I brought my brand new skis (paid 1200$) and asked them if they can put bindings on, nothing else! Came back to pick up my skis first they was waxed, second they was scratched on the top around edge and in the bottom!! I told them this is not how I left my skis and I didn't ask for anything else except to put my bindings on!!! Guy with glasses and blue shirt on first picture (said he is Manager) said he doesn't understand what I am talking about! And then my boyfriend asked him what he doesnt understand it's visible that they are scratched! Than he started making excuses and told me how that doesn't change nothing how they gonna ski! Really!?!?!?!?!?! And than took 20$ from tips jar and pushed toward me! I don't care if it change or not, I didn't brought my skis like that and I paid a lot for them that somebody ruined them!!! Than he started making fun of me how I bought wrong ski boots and that I am upset because of that!!!! What my boots has anything to do with this!?!?!?! And on top of everything he call me out about my English and language barrier!!!!!! More people came in store and he didn't want everybody else to hear it, so he asked me to leave the store! I am so frustrated and humiliated, we came for vacation and we are not skiing first time, I am skiing 25yers and I am professional skier, so dont tell me about wrong boots, I have more than one, do what I asked you for!!!! And yes we paid for that! Soooooo poor customer...

We were not thrilled with the people who were selling the tickets. They were very poorly trained, and it showed. It also costs way more than it says on the website. Some of the employees very clearly did not care about their job, nor having a good work ethic. We really had to figure things out for ourselves. It seemed like nobody really knew what was going on. We were sent to the hotel, but they are not part of that business, so they sent us to the ski shop, and he also was not part of the business, so he sent us to guest services for snow king sports. The people who worked there did try their best to help is out, however, they weren't honest about what was up and running, and were still selling tickets for rides that hadn't been working for a couple of days. Was not overly impressed by any of the rides, nor the activities. It is definitely just something they do to keep earning money during the summer. Everything is way overpriced, for the little you get out of it. They aren't very detail oriented, and they don't really care about your safety. We've had a lot better experiences for a lot less money. Also, if something is not working, don't expect to get your money back, and if you do, it will be a very small fraction of what...

We have been coming to Snow King for our skiing vacations since 1993. Always a great time. The staff at the Mountain Sports center has always gone above and beyond to help ensure that we have a great time. On our most recent visit, I asked for some assistance with my daughters snow board boots. They had only been used a few times but she had been experiencing a great deal of discomfort. 2 times last season and again this past December, I had the proshop at Jackson Hole mountain resort look at what was causing this issue and after 3 different visits and another 150.00 plus spent on spacers, butterflies, new liners and heat molding, we had the same issue. 1 visit with Trey, and all was well. Hats off to the great team at Snow King Mountain sports center. They even offered us a pair of "backup " boots in case the changes Trey made didnt help. We never needed them. I can't say enough how much this made my daughter smile, that she was able to use her new boots, pain free. Looking forward to seeing you all again soon!!! Thanks for all you do.

Ralph , Amy and...