Hawaii Gift and Craft — Local services in Maui

I’ve shopped at this store on more than one occasion while visiting Maui. On this trip I purchased a dress, got it back to my hotel and realized multiple areas in the fabric had significant imperfections. I took it back to the store explaining the situation one day after purchase with the receipt and tags. All I asked is that I could make an exchange for the same dress. The female employee was rude and accusing me of damaging the dress. She said it was not her call to allow a return and the owner was out of town. Long story short, I returned the next day to talk with another employee and she told me the owner would not allow the return. You would think that for their small cost of this $25 dress that the owner would want to have a satisfied customer and not one that will never return to this store for the lack of customer service I was shown. Zero Aloha shown here. It honestly makes me sad because of this experience. If you plan to purchase clothing at this store be sure to look at every inch of it or else you may be wasting your money.

*This edit is in response to Candice. It’s unfortunate as the customer that this was handled by your employees and you in the way it was. Both of your employees told me that they could not make decisions on exchanges without your approval. This doesn’t seem like a very customer friendly way of empowering your employees to go about business without you there. I purchased the dress only a few days ago, had the tags and receipt with me when I came back. Is the spot weird, yes. I was shocked to see it too! If you are open to making this right tomorrow (I’m leaving mid morning), I’d be happy to modify my review. I’m a very gracious person and not someone who writes reviews like this, but in turn felt disrespected to a level that it...

I visited this store last week and unfortunately two of the items that we thought we had purchased were not rung up by the representative and not included in our bag. It was a hectic time in the store when this was happening so we didn't realize this until we returned home to the mainland. I called the store yesterday and spoke to the nice lady who happened to be the cashier that inadvertently left out our items. She apologized for the mistake and said she would have the items mailed (less shipping since it was the store's mistake) and charged my credit card for the items. The next day (today), the owner of the store called stating that "everyone makes mistakes" and because of that she was not willing to absorb the cost of the shipping to get the items to me and stated that shipping would be $13 (for two $10 items). I know first hand that everyone makes mistakes, but in this situation, in order to provide good customer service, the store should have absorbed that shipping cost. I think that's...

Rude cashier. We went at 11am on Sunday, we were waiting waiting over five minutes for the cashier who was standing in front of us the whole time, so I spoke up and said; “do you mind if I pay for this?” She looked at me and put her finger over her lips and shushed me. She was apparently focusing on counting to 12 in her head. I payed for it, I said “thank you” even after the bad service and about 2 seconds later, she said “RUDE” not even trying to conceal it. You don’t shush a customer even if you missed one of the 12 wind chimes, which she could’ve counted them again, we will not be...