A-1 Towing & Auto Repair Inc — Local services in New York

If you're ever stuck and need a tow truck in NYC, do yourself a favor and call A1 Towing NYC. This company truly deserves every one of the five stars I’m giving them. I had a breakdown in Midtown Manhattan during peak traffic, and what could have been a nightmare turned into a smooth, stress-free experience thanks to this incredibly professional and responsive team.

From the moment I called, I knew I was in good hands. The dispatcher answered right away, was calm and helpful, and told me exactly how long it would take (under 30 minutes!) for a truck to arrive. True to their word, A1 Towing NYC showed up fast—no waiting around or wondering what’s going on, which is rare when dealing with towing services in NYC.

The tow truck driver was amazing—friendly, professional, and skilled. He handled my vehicle like it was his own, carefully loading it onto the flatbed and securing it safely. It’s clear that this team knows what they’re doing. I had the car towed from Manhattan to a repair shop in Brooklyn, and the whole experience was seamless.

A1 Towing NYC offers so much more than just basic towing. They specialize in 24/7 emergency towing, flatbed towing, accident recovery, lockout services, battery jumpstarts, and roadside assistance across all five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Their pricing was transparent and fair, with no hidden fees or surprise charges. That alone puts them above most New York City tow truck services I’ve used in the past.

Their trucks are modern, clean, and fully equipped, and the customer service is truly unmatched. If you’re searching for a fast, reliable, and affordable tow truck company in NYC, look no further than A1 Towing NYC. These guys are the real deal.

Thank you again, A1 Towing NYC, for getting me out of a tough spot and making a stressful situation so much easier. I wouldn’t trust anyone else in the city with my car. Highly...

After waiting 2 1/2 A1 said it would be another 2 hours wait for a truck. Unreliable and excuses.

Driving out of Lincoln Tunnel my tire blew and I called Mercedes roadside assistance. MB said they would get a flatbed truck, not a normal tow truck. MB contacted the provider (A1) and I was sent a link URL that provides updates on the truck’s arrival. I was told it would take 120 minutes for the tow truck to arrive - 5:15 pm. I was surprise given A1 is less than 3 miles from my location - near Lincoln Tunnel. I was a little concern b/c MB stop taking cars at 6:00 pm. Given i was just near the Lincoln Tunnel my car would arrive at MB before 6:00 pm.

After 140 minutes no tow truck. I called the provider (A1) and the person on the phone gave me an excuse and it would take another 2 hours for a truck to arrive. I told him i spoke to MB 2 1/2 hours ago (3:15 pm) and they said it would take 2 hours. I asked why is it taking another 2 hours? The A1 employee told me he was just notified by MB about me. I kept asking why was i told by MB it would take 2 hours for a truck to arrive? Next, A1 employee told me the driver’s truck broke down. I could believe a garage 3 miles from me would require 5 hours for a tow truck to arrive. This company is a joke and I wish the worst luck to them. In my humble opinion, the A1 employee was lying, is an idiot, and probably want to make extra money to keep my car overnight, since they couldn’t drop...

If I could give ZERO stars I would. I called to get my car towed at 7:30am. Was told it would be 2 hours max and someone would pick up the car no later than 10am. After 2 1/2 hours no one arrived. I called in and spoke to someone who seemed incompetent to me. Had no idea what was going on and then told me the driver was doing "maintenance this week" and could not reach me for ANOTHER 3 hours!!! Why not tell me in advance it's a 5 hour wait?!?!?! The way he spoke on the phone, his lack of knowledge of my situation, gave me little hope the driver would arrive in 3 hours. I called another tow company. Will never use this service. THE WORST!!!! You will be stranded on the side of the road forever. UPDATE: I posted this review and 4 MONTHS LATER the "owner responded" with the below post indicating their wait time is 30 minutes!!!! Are you kidding me? The fact that it took you 4 MONTHS to respond is indicative of your lousy response times. I waited nearly 3 hours and no one showed...