Adrienne’s since 1950 — Local services in New York

HEED THE YELP WARNINGS: Never have I ever had such abysmal service anywhere. We visited the store on April 19th because the bride had found her wedding dress there and it would simplify costs. Prior to visiting, I and a couple of the other bridesmaids read the Yelp reviews and were alarmed by the average rating of 1.4 stars. Not wanting to alarm the bride about the possibility of her dress not showing up and the rude service we decided to give it a try. We found the bridesmaids dress, had our measurements taken (by the one person working there who completely ignored the other appointment), and went our separate ways until the wedding day, Sept 26. That's where the trouble began. MOTHER OF THE BRIDE: brought her dress to have it altered in early June and the woman said it would be done by mid-July latest because of prom season. July 20th passes and the mother was antsy. The late date had passed and there were no signs that the owner had even started altering the dress. After calling the woman 3 times a week, visiting the store, and emailing her, she got the dress back... on September 3rd (5 days before she had told the owner that the wedding was taking place). BRIDESMAID #1: visits the store in mid-July to go for another fitting. The dress is too tight to breathe in. Bridesmaid #1 had not gained any weight between the fittings, eats extraordinarily clean, and runs 20 miles four to five times a week. The shop owner, after ignoring her for the 45 min she was wearing the painful dress, told her that she could take the dress out and that bridesmaid #1 wouldn't have to come for another visit if that was the only problem. The bride brought the dresses to the wedding and on the wedding day bridesmaid #1 tried to put on the dress to find that no alterations had been made and she was forced to unzip part of the dress and tape it to her back in order for the dress to be breathable. BRIDESMAID #2: lives a few hours away from the city and is not able to visit often between traveling and her hectic work schedule. She visits in late-July and the dress is too tight and can only be zipped up with an extraordinary amount of force. She too ate fairly clean and maintained her weight at the same number it had been at the time of the fitting. The shop keeper told her rudely that she supposed that she could let it out and that she would surely be able to breathe when she was done. Bridesmaid #2 couldn't get to the shop again before the wedding because of scheduling conflicts and come wedding day it took three other bridesmaids to hold the dress in place in order to get it to zipper all the way and in the process, the hook and eye ripped off. Upon further inspection by the mother of the bride, there were no marks to show that the dress had ever been taken out. Like bridesmaid #1, the dress had to be zipped down and taped to her back in order for the dress to be remotely comfortable. BRIDESMAID #3: lives in the city, had lots of time to visit the shop, and has no problem with calling people out on bullshit. When the dress was too tight to breathe, she asked for a size chart and her previous measurements because this dress was far too tight to possibly be a size meant for her measurements. The shopkeeper was nasty and claimed that the size books weren't meant for customers and bridesmaid #3 noted that she had no problem showing her the size book back when the bridal party ordered the dress. Upon looking at the chart and the measurements bridesmaid #3 noted that they ordered her dress 2 sizes down from what it should've been (a 4 instead of an 8). When the shopkeeper rudely told her that the European sizes run differently, bridesmaid #3 had no problem telling the shop keeper that she (the shopkeeper) had taken the measurements herself and that if she was any sort of professional she would order the dress for the body that the person had as opposed to the "ideal weight loss" she expected for a wedding. After this occasion bridesmaid #3 visited on multiple other occasions to ensure that the woman did she was paid for and altered the...

I would have loved to give Adrienne’s an amazing review, as my initial experience was great. I had been to a couple of dress shops before landing here, but was set on coming to Adrienne’s because they carried Allison Webb by Ti Adora which had a dress I was dying to try on. They had the dress in the shop, and Maryann was super pleasant at first. She pulled a variety of dresses for me in my style including the dress I went there for specifically so I was thrilled even though the sample they had was not in classic ivory, but instead in a pink and champagne color pallet (beautiful, just not what I had been dreaming about). Maryann told me it wouldn’t be a problem to get the dress in ivory as I had wanted, so we went ahead and left our deposit. While I had the dress on she mentioned ordering extra lace to make off the shoulder sleeves that I had seen on the dress on different sites, and that it would be no problem. I signed a contract stating that there would be an alterations cap at $595- which I thought was amazing! Now I know that the saying ‘too good to be true’ exists for a reason. I ordered my dress in September for my June wedding. I had a few email correspondences with her in between, one of which she sent me a photo of the dress in the two colors side by side so I could get a better picture in my head of what my dress would really look like when it came in- so nice. But now, fast forward to the end of April, I continuously reached out to Maryann about scheduling fittings, as time was moving very fast and I hadn’t heard from her at all. Finally she scheduled my first fitting for the 2nd week of May, but when I arrived to the shop she had the wrong dress. When she unzipped the bag and I realized, I immediately said that it wasn’t my dress.. she tried to convince me this was what I wanted!! Even after I pulled up emails and had the written contract that showed it was not the dress I ordered. I remained super calm, and asked her if there was any way she could get the dress I had ordered - still not admitting any fault she huffed and said she would see what she could do. I left the store, as I was a bit frazzled, but immediately got a call saying she could order the “new” dress - again, not admitting fault, apologizing, or even sounding the slightest bit sympathetic. She genuinely sounded annoyed that I wasn’t willing to just take the wrong dress. Fast forward again, she does get the dress in, great. Through each fitting she did nothing but complain about how much work it is and how tired she was, which is not a fun time for a bride trying to be excited about her upcoming day. She kept assuring me everything would be done on time, which to her credit, it is - I was able to pick up my dress today for my wedding on Friday (thank goodness) HOWEVER - she DOUBLED my alterations bill. Even though I had a written contract saying the cap was $595 she handed me a bill for over $1000- the week of my wedding! OH and she demands it IN CASH! I reviewed my contract over and over as well as emails and NO WHERE does it have a clause or statement of any kind talking about possible additional costs. My best guess, she charged me to have the correct dress rush shipped. When I asked for an invoice from the manufacturer to show the price for the extra lace she flat out refused and said clients don’t get to know that information. She is unprofessional, rude and flat out a crook. I truly hope anyone considering going here actually believes the several bad reviews this place has because I certainly didn’t - but reading back through them all I feel foolish. I could have avoided this nonsense stress and went literally ANYWHERE else. Seriously, Maryann is the WORST. She will do whatever she can to get your money, and then hit you over the head knowing you have no choice but to pay her if you want your wedding dress. She is unprofessional,...

I said yes to my dress at Adrienne’s!! And I said yes to my alterations and my dress cleaning/preservation there too. I do love versatile and one-stop-shop businesses 😂

So bit of a backstory:

I first went shopping for my Nov 2023 wedding dress in October of 2022. Adrienne’s was the second bridal shop I went to after going to a local David’s Bridal. I was there for a Lillian West trunk show. I actually almost said yes to a Lillian West dress sample at the time, but after mulling over it, I decided that I had more than enough time for my wedding, so I actually walked away from the dress. Which is fine, wasn’t the right one for me in the end.

I went dress shopping at 2-3 other bridal shops (and made multiple trips back to previous shops) before somehow, I found myself back at Adrienne’s again in February of 2023 for another trunk show. I think it was one of Justin Alexander’s cheaper lines.

Anyway, at that point, I was a little jaded with dress shopping. And I had changed my dress vision too. I had originally wanted a simple A-line gown, but now I was dead-set on getting an affordable ballgown with sleeves and lace. Yeah, I put myself in a tough situation, for sure. 😂😂And I was running out of time.

During my appointment, I remember being stuck between an affordable but less fancy ballgown option (less than $1200) and a less affordable but fancy ballgown option (full retail price is more than $2200). But Maryann worked her magic and brought down the cost of the dress by a couple of hundred and threw in a veil as part of the deal. I was sold! I said yes to Martin Thornburg’s 2021 Brier dress! The full train was to die for.

The gown definitely wasnt exactly what I had envisioned for my day. Im not going to lie, I had a tiny bit of dress regret after getting it. Even after the discount, it was still so expensive. But when it came time to go in for my first dress alteration appointment, I put the dress on and thankfully didn’t feel disappointment. Maryann worked for almost 2 hours during that initial alteration 😅😅😅 I was so worried she’d faint.

Subsequent dress appointments were less time-consuming, thankfully. Maryann did a great job with the bustle and also getting the dress to fit perfectly. The bustle made me feel like Cinderella! I was a little nervous about my dress being finished on time, as it was peak wedding season. But Maryann delivered, for sure.

Tbh I didn’t bother checking around NYC for other alteration places, as wedding dresses are kind of ridiculously hard to carry around. Maryann does offer a max cap of $795 on all alterations. I think this is a pretty good deal for a ballgown as lacey and full as mine.

Maryann had the dress all steamed and packed up when I went to pick up the dress. When I wore the dress on my wedding day, the dress wasn’t wrinkled or anything and it looked great. I got many compliments (especially on the cathedral length train) and I felt like a fairy-princess. 😂

I also do love that Maryann also offers cleaning and preservation of dresses to her brides as well at an affordable price ($300). I took a lot of outdoor pictures so the train of my dress was pretty dirty. And because of my shoes (stiletto heels) some of the underlayer tulle was torn as well. But Maryann helps with that too.

Overall, Im really glad I went to Adrienne’s for my dress. Her dress selection is good and the location was pretty accessible to me as well. Maryann juggles so much in her personal life, but she always goes the extra mile for her...