AT&T Store — Local services in New York

My family was switching from verizon to at&t and since they didn't live in New York, they shipped my phone. So when I went to the store with my new phone to activate it, I couldn't because I didn't have authority to activate it. I had to call the service provider, my mom, and my dad to authorize my number. I forgot my assistant's name but she was very informative and helped me understand the process transferring iphone data. However, I couldn't get my sim card activated.

In the end, the person on the phone informed me on what to do and that they would ship the sim card. A few weeks later, they call me and say I have to get a sim card in store

So I come back to this store second time. With Dennis's help I realized that my phone number wasn't registered to the plan somehow and I had a new phone number. He provided excellent service, listening to my mom over the phone while he put information on the link that would help. He would even call the people who could help, which was great because I was still confused to the whole thing as to why it wasn't working. I know it was his job but I apologized for the complicated situation but he was very understanding and said it was fine. He offered a cup of water and we had a nice conversation which helped my stress go down. Then after my mom was able to give me the at&t account information, Dennis solved the issue by registering my actual phone number and activating the sim card.

I have to say the service I got from this store was great and to all those reviews who say they waited for 15 minutes, I understand your situation but if you waited longer than 10 minutes, see if there's anyone available and go up to one of them and ask for help and they will help you.

And to Dennis, thank you for your service! To see you solve the problem with such ease and patience really helped me not stress too much about it, especially with that conversation! You were extremely helpful and I hope life is...

During my visit to this AT&T location, I experienced a welcoming and professional environment. The staff offered me bottled water and promptly added me to the waiting queue, with an estimated wait time of less than five minutes. Store representative Louidson C. ensured that my experience was positive; he checked on me during a lengthy customer care call that lasted nearly two hours, confirmed that I was comfortable, and assured me that there would be no additional wait. He also informed me when I was ready to proceed.

I purchased a new iPhone 17 Pro Max, and Louidson C. assisted in setting up the device. Additionally, I acquired a new Apple Watch, and I consider myself fortunate to have obtained the last one in stock, given its high demand. He also helped me select accessories and other items.

The store manager approached me to express satisfaction with the service I received. I hold this location in high regard and intend to return whenever I am in the area. I highly recommend AT&T for its reliable services, which I find superior to those of T-Mobile and Verizon. I have been a customer of AT&T for nearly six years without a single issue. I urge potential customers to consider switching to AT&T, as the promotions, services, and customer support at this location are exceptional. The staff made me feel valued and went above and beyond to resolve my needs.

I would like to particularly thank Louidson C. for...

This store is horrible The employees were sitting at a table having conversations when I walked in they asked can I help you and I said yes I wanted to upgrade and they looked at me like I was crazy two young ladies came to the table and attempted to assist me they told me in order to upgrade I will have to get DIRECTV and I only had a $200 credit towards my upgrade and I wanted to trade in my device they took my ID and scanned it and I gave them my phone number One of the employees that look like a manager told me I would have to pay out-of-pocket which was fine but I did not want DIRECTV she then went to the back and asked me the 13 promax is the phone that you want and I told her yes and the other employee went to the back for a split second came back and told me the only phone that they had is the 13 mini I didn’t know that they had a 13 mini to my understanding and she apologized and said sorry yeah that’s the only phone that we have back there if people didn’t wanna do their jobs they shouldn’t work there I am a paying customer I then had to go to the store on 42nd St. and was assisted beyond my expectations and half of the things that was said in the store on 34th st was false …. I left the store on 42nd and extremely satisfied and happy with my purchase you guys on 34th St. need to do better and hire employees that like to work because I had a disgusting experience walking...