Central Park Pet Spa — Local services in New York

We had been bringing our dog here for grooming services for 2 years and everything was great until our last visit. We noticed a very deep laceration under the neck of our pup 2 days after we left the groomers. As you can see from the photos it's pretty obvious that it was a clipper that did this, not to mention there was a bald spot of hair to go with it. Not only did the owners NOT mention it, and we had to confront them about it, but when we did they even tried to deny it and blame it on his collar which he's been wearing for over 5 years. We had to wait over 3 days for a refund and the owner never called to address the issue or apologize. They had an employee do their dirty work. At this point, we're convinced the animal abuse was done on purpose because our dog can honestly be a little difficult at times, but that's not an excuse to do what they did and then try to cover it up and blame us for it. Now, on top of all this our dog has severe anxiety and has been acting way out of character urinating and pooping in the apartment which he has NEVER done because he gets 3 walks a day and is a 9 year old potty trained adult. So to recap... They cut our dogs neck and made him bleed, tried to cover it up by not telling us, denied and then blamed us for it, refused a refund 3 times and the owner never addressed us or offered an apology. STAY FAR AWAY FOR YOUR...

My dog’s experience at Central Park Pet Spa was severely traumatizing, and as a result, he now has anxiety around grooming. While my dog can be a handful at times, just like people have different personalities,dogs do too. It just does not justify the abuse he endured.

The spa has refused to take responsibility for their actions. It was evident that he was abused, as he suffered a severe cut on his throat. I shared photos to address the situation civilly, not seeking compensation but hoping to give them the benefit of the doubt, considering we’ve been customers for months. Instead, they blamed me. The injury was clearly a clipper cut, not a collar cut. I am bewildered by how the groomer (the owner) could inflict such a deep cut on his throat so intentionally.

The owner never called to apologize or explain what happened; instead, he sent a front desk employee to handle the situation. This speaks volumes about their business's character. After my husband posted a review about our experience, the same employee called to ask us to remove it, claiming they had issued a refund. This is completely unacceptable—offering money in exchange for the removal of a bad review seems like an attempt to cover up their incompetence and wrongdoing.

DO...

I took my dog in for a full groom. They did a really wonderful job with his wash and cut but I don’t think I’ll be going back again due to price discrepancy. I booked his appointment online and through their website, it said that a full groom for a dog 55+ lbs is $135. My dog is only 48 lbs but I know he’s difficult to groom so I selected the higher option. When I went to pick him up, they told me that they did not clip his nails because he was too stressed out. He’s been to the groomers before and usually, I get charged an extra $20 because he’s a two person job but I’ve never had anyone not clip his nails. It was disappointing since thats the only thing I bother taking him to the professionals for BUT I actually appreciate them being on the careful side. I did figure that the price would be reduced since he didn’t get the full service I had booked. Instead, they charged my card $180 (not including tip) and did not give me any rationale as to what the additional $45 was for. Can’t stress enough that I think they did a really great job with the wash and cut and I think the staff is very friendly but had I known the price would be that high I would’ve opted for an in-house grooming and saved my...