Housing Works Thrift Shops - Broadway & 96th St — Local services in New York

if there were a Zero rating, i would give this shop an even lesser rate. the manager is rude, unhelpful and just plain mean and nasty. the prices are extremely high, and what isn't priced the manager guesses at a price. she quoted me $25 for a pair of jeans that i then found the same pair on the rack in a different size for $5, She did the same thing with a different item i found. Shop retail or on ebay--you'll at least know you're not being taken advantage of. finally, every retailer in the city and in the world that offers racks of clothing offers a bathroom for customers. i wanted to shop further but was told the facilities were for employees only. This is a travesty. i left because i needed to use a bathroom.

i bought a couple of things, but i assure you there are too many great second-hand stores in NYC to ever subject myself to this manager again. i remember pre-covid when a couple of girlfriends and i would make a beeline for this store every Saturday and buy all kinds of great finds. Now the choices are not good and not in good shape. This manager needs a manager! none of us will be back

This business may be dependent of donors, but it is as dependent on customers--she needs to realize this and get an attitude...

I was all excited I found this beautiful coral beaded necklace for my family’s themed reunion. It was on a jewelry stand with other necklaces without price tags. The lady paying in front of me was buying a scarf without a price tag. They gave it to her for $15.

They wouldn’t ring me up & sell the necklace to me because it had no price tag. I think it’s discrimination. Just because I didn’t look as old as the other lady, they treat me with disrespect. I look young for my age.

I am a 55yr old woman with 2 lung diseases & wear a mask. And they just ruined my day. I’ve been to their other locations & they priced things for me if it was missing a price tag.

I will NOT be shopping...

This thrift store is alright, but suffers from some major drawbacks. The biggest is that the prices are extremely high as well as inconsistent with quality. Fast fashion items and extremely cheap home goods are often priced the same or higher than the item would have been new. Other nicer quality items are priced even higher despite being damaged (today I saw a Gap merino sweater priced at $40 even though it was covered in holes). More subjectively, I'd say that the style of items trends toward what appeals to older generations, so I personally have to hunt pretty hard to find stuff I like. On a plus side, there's pretty good turnover so there's new stuff every...