Manhattan Motorcars Inc (711 11th Avenue Showroom) — Local services in New York

“Great sales, dysfunctional service”

I’ve bought both a Bentley and a Porsche here—and the service has been uniformly awful. Each brand has its own assigned service point person, and if that person isn’t available, you’re out of luck. No one else can help. You’re simply told to wait for a callback.

My wife called a week ago for assistance. Nothing. She followed up with our salesperson—who’s consistently excellent—but still no reply from service.

This dealership wraps itself in luxury branding, but what you actually get is indifference and poor execution. The British-accented voicemail only underscores how out of touch the place is—I’d take any accent, any day, if it came from a live human actually willing to help.

If you’re buying here, know this: the sales team may shine, but the service department is broken. Once they’ve sold you the car, you’re...

the entire car buying experience is usually a pain. but not here and not with Ling, the finest and tiniest salesperson I've ever dealt with. it was smooth sailing from the initial reaching out to me to her sheparding me thru the whole process. her manager Dave was also great and even to the backend dealing with straightforward Mark. and I can't forget Dylan who new everything about all the cars there and was patient with all my 8 yos questions. if this car holds up as well as these folks, I'll be grateful. and I have no...

I recently purchased a Porsche Macan S from this dealership. The process was as simple as mom’s apple pie. All warm and delightfully with every bite. Anthony Lewis is not just a salesman, but a great friend you never knew you had. His knowledge of the vehicles and motor sports in general are a testament to “ finding something in life that you love and doing it as a career and it doesn’t feel like work” are words that speak for themselves. Don’t walk to this dealership! But run to them! Everyone I encountered are truly...