Nomadworks — Local services in New York

Updated Review (10/30/19): I rated Nomadworks 5 stars around the time I terminated my full-time membership and transitioned to working occasionally out of the space. I can no longer do so in good conscience. It seems like the staff no longer takes as much pride in the space as it once did. Here's what's happened since my original review:

I wrote my original review immediately after I canceled my membership. I canceled halfway through the month. Like many coworking spaces, Nomadworks requires a full month's notice to cancel your membership. At the time I canceled, the staff told me that since I'd been around for a while, they'd be happy not to charge me for the additional month. I wrote the Google review because I was so happy with my treatment. Lo and behold, I was charged. I thought I could trust the staff who told me they could handle it, and I was wrong. I managed to negotiate this down to half a month. This one was on me. I don't hold the staff responsible for enforcing a predatory policy, but I do hold them responsible for their communication and documentation failure. It also appears my membership was never canceled, since...

The month after I thought we'd agreed my membership had ended, I was billed again! I responded to the invoice I received to underscore this point, but my response was ignored, and my card was charged. It took over 24 hours to initiate a refund.

The internet stops working sporadically—although, to be fair, this was a problem when I was a member.

The bathroom stalls are out of toilet paper regularly enough to cause concern.

There are rarely paper towels in the paper towel holders.

Per my last count, two of the four second-floor call box lights were not functional. (These lights are already green, for some reason, and using the call boxes is unpleasant.)

The "spa water" is often more of a "spa desert."

Original Review:

Nomadworks is the best! My team is partially remote and a lot of us live in the NYC area. We get together here, and I work out of here about half the time. It's a wonderful environment, and the staff is friendly and helpful. I recommend it if you're looking for a spot to work in midtown that feels bright and isn't...

Terrible experience. Nomadworks team is sleazy, they would charge you without notifying you first. When we toured the place they said they’re really flexible and chill about conference room usage. They only gave us 15 hours a month of conference room space for a team of 20 of us but they said don’t worry just sit in the conference room when no one is there we are really chill about it. Lo and behold, when we ended our lease they did NOT return any of our security deposit and said it was for conference room charges. They’re not upstanding people, how can you charge someone without notifying them first.

They have bad WiFi service, we have had many client conference online calls drop during the meeting. It’s so embarrassing. It’s standard to expect working WiFi.

If you don’t want to lose your entire security deposit,...

I cannot imagine my self working anywhere else anymore. I joined Grind 9 months ago, and it immediately felt like joining a real warm community. Established comoanies here were willing to hear my story and provide support. Moreover, logistics for the day-to-day work are so easy to manage thanks to the support of a great on-location team. one last thing is the location of the space: right in the middle of the city, in a very lively neighborhood, close to the main transportations and subway lines. If I have to recommend something is maybe 1- increase the visibility of the space by organising some events with key speakers, 2- organize some events or activities for the Grind community from time to time to reinforce the feeling of...