Tokio 7 — Local services in New York

Cosigners beware leaving your designer goods with them! I give them 0 stars.

I had a $900 brand new pair of black classic patent leather designer brand heels that I ended up not wearing for an event that I needed to sell. I listed it at 50% off the price I paid - which was a steal to anyone who knows designer shoes. I called week after week to check if they sold, the counter lady said "no it hasn't been sold". I was truly shocked and thought they may have kept it in the back to release sporadically good items but she told me they don't do that, only hold items until the end of the day and never bother to check on them. I stopped in and saw they weren't there and the lady at the counter checked their log and said it's not sold so prob on hold and to check back tomorrow - I called the next day and she checked her log and said the person never came in to purchase them. They just kept giving me excuses and never checked on the physical item. After 60 days, the policy states your merchandise has to be picked up as it hasn't been sold. When I came to retrieve the new heels, their sales log said it wasn't sold but the heels were nowhere to be found in the store. The lady said she thinks it was stolen and no where in the store. I was really upset. I purchased the heels for $900 and they gave me back $75 and said I am lucky to have gotten something at all since it was stolen. I was truly offended! I don't think it's worth the risk of theft in their store. You're better off selling...

This place does have some great stuff, from Louis Vuitton to Rick Owens to Simone Rocha. But their prices are can be astronomical, sometimes I see used garments for less than the same unused garment on sale. Crazy.

Also, the guy who runs this place has a judgey attitude. Just today I went in there hoping to get some store credit I was hoping to use to this great old Ann Demeulemeester oversized trench coat I had my eye on. I was wearing a black hoodie and adidas track pants, and felt immediately dismissed. When he coldly told me I couldn't get store credit, I said fine, see how much money I could get. I brought out my first piece, a mohair floppy neck sweater by Isabel Benenato (barely wore it because I impulse bought it in Italy and it just was I dunno, too girly for me personally) and he said, "Only spring summer." I saw another guy next to me slinging coats, he was dressed better. when I said I had spring summer pieces, he either didn't hear me or ignored me. I had some serious stuff here, that just either didn't fit me or wasn't my style and was taking up room in my closet: Margiela, Y-3, Armani, it had at least some value and he didn't give me the time of the day. I can't confirm if it was because I was dressed like a bum, but I felt dismissed.

I sold the same lot for $250 store credit down the street at 11Eleven boutique, though they don't have nearly as good a selection their customer service outweighed the Ann D coat I...

Almost 10 years shopping and consigning with this store, and I’ve never felt so disrespected.Walked in as usual looking something specific.This time a good quality leather tote bag for men.Luckily found one and was ready to pay.Being so used to Apple Pay/Google Pay etc., I pull out my phone to make the payment.This ‘arrogant owner’ behind the main counter close to the entrance where he usually operates, immediately grabs the bag and places it behind him while rudely waving his hand at me to leave, and mentioning verbatim “no Apple Pay is accepted”.In my mind, I was like why are you advertising it on the payment device then, at least put up sign.I reached for my wallet to use my debit card while I expressed my feelings.You walk in and greet him, and he doesn’t even acknowledge it.All his employees seem to be on extra guard once a person of color walks in.Almost 10 years consigning and shopping in this store?A MESSAGE TO THE OWNER,WHENEVER AND IF I EVER WALK INTO YOUR STORES,I’M NEVER THERE TO BEG OR STEAL.EVERY ITEM YOU HAVE ON SALE FOR 50% COMMISSION “WHICH IS A RIP OFF”, TO CONSIGNORS, I CAN AFFORD A 100 TIMES OVER.SO YOU BETTER CHANGE YOUR ATTITUDE....