Just Relax Spa — Local services in Philadelphia

As a loyal customer of this business for 1 year, I am deeply saddened that the first time I have had to cancel an appointment due to illness (literally was vomiting out of nowhere), the business was not accomodating. This was also the first time out of many visits that I was asked to put down a pre-visit deposit of $40, and when I asked for a refund due to our cancellation, the answer was no. They also would not use our deposit toward a future appointment when I felt better, only if I put down an additional $80. I feel scammed out of $40. Save yourself the money and headache of this management company and go to Healing Hands instead. * in response to their response There was not a minimum time to cancel appt in the rules of getting deposit back, they only said non-refundable if you miss your appointment or if you are very late to the appointment and they can’t accommodate. I can understand wanting to secure appointments, but clearly they lack respect for repeat customers who have never cancelled, been late, or missed appintments before. Will be taking my business elsewhere (there are plenty of other great massage places in Philly - Healing Hands as an example) and they don’t require a sketchy Venmo security deposit for an appointment :) or you can go and vomit on their floor if...

I feel pretty misled by the good reviews. I won’t be back here. Came for a couple’s massage. They don’t ask any questions up front about any problem areas you might have, which is in my opinion unprofessional. Any other establishment I’ve been to, they ask so that they make sure they don’t hurt you. And these ladies were ROUGH, so that might have been good to ask. They don’t seem to care though. They seem to care more about getting you in and out. They even have a loud timer that goes off when your time is up. Never experienced that before. I had to ask mine to lighten up on the pressure. And once I did, she was great (still a bit painful at times, but overall much better). But for someone who isn't confrontational, this could be an awkward and ultimately painful experience. It would be better for the massage therapists to elicit this information up front.

The acoustics here are also bad if you’re trying to relax (which is ironic given the name of the spa). We could hear EVERYTHING going on in the shop - including the loud and consistent moaning of the man in the next room. Very strange and suspect.

I’m giving it 3 stars (instead of 2 or 1) because my massage was decent. I felt good and loose afterward. My boyfriend, however, was in...

I don’t like leaving bad reviews but this was the most rushed emmassage experience I’ve ever had… when we got in, they rushed us to the back and we changed and got in the beds… not to mention there was knocking as we were changing… then we had ordered a 60min massage but got about 50min… on top of that, the “massage” was literal torture… I endured a lot of it and took it as a “deep tissue massage”… nothing was massaged… I left and felt a bit of soreness which I assumed was normal… but now I’m a week out and I AM IN PAIN! My partner luckily had the gull enough to tell her masseuse that her massage wasn’t going as planned and that helped a bit… but… she is also STILL IN PAIN… I get that this world makes caring about certain things a bit more difficult but… I would never let that drip into punishing others or spreading pain.. but these masseuses didn’t seem to care! Ego the point that my partner yelled that she was in pain and was having a bad time just for her masseuse to acknowledge her and then… continue the same painful routine. DO NOT COME HERE! My neck literally feels like it is detached from my spine. I’m so sorry for this lengthy bad review but this pain is literally preventing me from sleeping and I’m over a week out…...