FICE Gallery — Local services in Salt Lake City

I cannot express enough how disgusted I am by the absolutely abysmal way the FCFS raffles are handled here. The entire experience was a complete joke from start to finish, and it’s clear that customer satisfaction was never even a thought. Let’s start with the resellers – they were camping out overnight, ensuring they would get their hands on the stock while genuine customers who were waiting for hours were completely disregarded. The lack of respect for anyone else in line was infuriating.

To make things even worse, the store didn’t bother providing an adequate amount of stock or a complete size run, leaving many loyal customers, who arrived on time and followed all the rules, out of luck. People who had waited in line for hours were completely bypassed by random individuals who just jumped in front of them, making a mockery of the entire process.

And the cherry on top? When the store finally opened, there wasn’t even the slightest acknowledgment of us by the owners. No greeting, no communication, nothing. We weren’t even told when purchases would start, leaving everyone scrambling and confused. To top it all off, it was painfully obvious that pairs were being backdoored and kept from the public, which is not only shady but outright dishonest.

This entire experience was completely unfair, frustrating, and unprofessional. I’m beyond disappointed, and I will not be spending another dime at this establishment. You lost a loyal customer today, and frankly, you should be ashamed of the way you treated everyone...

My experience was horrible here , I went here because I heard about all the hype about it and I don't know why if the costumer service is poor . I went to buy some shoes and as I was paying they told me that I could return the shoes within 10 days , obviously they dont keep there word , I went to to return them and they said I couldn't that I could get store credit and not get my money back... Um if you actually knew how to run a business you would know that costumer service is the number one key to keep your business .So I would be more specific and clarify your words so that costumes know your policy .Also have some respect to your costumers when it comes to someone being angry and not to laugh at them. So your business is completely unnecessary to have running because you can obiviously that all your reviews...

Amazing shoes, very lame exchange policy. The week prior to Valentine’s Day, My husband bought me a new pair of kicks as a gift. They were too small, 2 weeks after he gave them to me (on the 15th when I returned from a work trip,) I went to exchange them, receipt in hand.

Turns out, they have a 10-day return window, receipt & perfect, new in box shoes notwithstanding. They suggested I put them on eBay or take them to a resale shop down the street. It was super lame.

I can understand if I had held them for 6 months- this is a space that is obviously all about what’s new. However, that kind of terrible customer experience makes me want to support, well, anyone but FICE Gallery. 🥲 $150 flushed...