O.C. Tanner Jewelers — Local services in Salt Lake City

I rarely write negative reviews, but this one is quite deserving because of the basic lack of treating every person that walks through their door with respect and like a potential sale. About 4 weeks ago, my son was in town visiting from Texas and we were looking for a few different watches. He is a very proud disabled Navy veteran that sacrificed for his country, for what he believes in, and was most deserving of the gift I had planned to purchase for him and his incredibly journey. The specific reason we were looking for watches this day is that he is graduating from Johns Hopkins with a double Master's degree and the watch that I was going to purchase, with cash, was to be a graduation gift. We were out having fun all day and were dressed in street clothes when we walked in O.C. Tanner jewelry. To my surprise and incredible disappointment, we were not greeted, welcomed, or even acknowledged. My son was so excited to look at the watches at O.C. Tanner that he took initiative, when he realized we were being snubbed, and approached a floor person and began speaking about the watches. My son spoke in an educated manner, was respectful to your staff, was wearing an Omega, and clearly was knowledgeable about your products (which should have been an indication that he was seriously interested in a potential purchase/had the ability to own one of your products). Instead of showing my son what you DO have in stock he was told that they could put him on a wait list. When he asked to look at what they have on site, we were told that the sales people were busy and could not help him and it could be 45 minutes to an hour before anyone could even speak to him. When he asked about if OC Tanner accepted trade ins, (because he wanted to look at what Rolex's were actually in stock at the store) he was told no. We went to the 2nd floor as we were waiting the 45 minutes (no offer of drink, snack, suggested waiting area, etc.) and there is a case with pre-owned watches. Not only was he/I treated like we were non-deserving of spending our money in OC Tanner, we were lied to and treated like we were less than. My advice to you and your staff is that a little bit of kindness goes a very long way. Someone that cannot afford to purchase wouldn't have wasted more then 3-5 minutes of your staff's time. I hope that at some point you inform your staff that not everyone that has money dresses to impress to go spend their money. Many times people that have the money to spend will simply stop in and make a large purchase regardless of what they have planned that day, simply because they are incredibly busy people and your store is in the line of sight for their activities that day. When a customer has a positive experience in a store they will tell 1-2 people about their experience. When a customer has a negative experience they will tell a minimum of 12 people. Think about that and the impact the small act of kindness and courtesy has on your business. How you make people feel, matters. Needless to say, we left the store without engaging with any actual sales staff. We did have a lovely discussion with the SLC police officer on the 2nd floor, although he was not one of your employees, so not exactly surprised he was pleasant. The point is, I was so irritated that your staff would treat my son, a disabled veteran, and a professional, the way your staff did that I went home and got online and started making calls. He is out in MN now picking up his new Rolex and an Omega from a dealer who not only has been beyond pleasant to us, but they actually had watches in stock and he did not have to wait 6-12 months. Big Mistake...Do better my friends, all of your customers are most deserving of your effort. If the owner actually reads this, I strongly advise you to get a few secret shoppers into this location to get a full view of what is happening at the customer level, don't sacrifice your financial well being for a few under performing employees, they are replaceable, your...

Being from a small town which is a 5hr drive to Salt Lake City, OC Tanner is the only Authorized Rolex Dealer in the State, went over to see and hopefully purchase a Timepiece. First of the Store was Stunning and really Elegant! Staff are Awesome and very welcoming! They introduced me to John who was super nice and he really took his time to talk to me about the watch the brand which was really a fun experience. He let me try rolex pieces even the Presidential. Goosebumps I tell you! We went on to talk about my history why I wanted to get one and why I went all the way down there. At the end he gave me his contact and told me that he’ll do his best to get me the piece that I wanted, which is at this point i understand the scarcity of rolexes and that was enough for me to give this kind of review. Thank you OC Tanner and special thanks to John! I appreciate you

• Update on this. I’ve always checked in just to say hi whenever I am in the area and felt like I’ve befriended the guys in here. A few months later, John randomly texted saying Oh I have a piece for your girl and we were like Yes please! So we got her a champagne dial datejust and was so psyched about it!

Months later and I would never forget just a simple day in May, doing all my errands in SLC blah blah. John texted and said “Mike I know you like this piece but I may have something that you’d like more available. Can you come in?” I was like heck yeah! What do you know he presented a freakin GMT II Batman! My jaw dropped and as I tried it on goosebumps! John and OC tanner staff are the...

Customer service is at a ZERO!!!!! The salesman and women working at the service desk are very arrogant and very rude to the point of making you feel like you are putting them out. We have made several expensive purchases and came in to size rings and watches, as well as looking for different watches and jewelry pieces, and every time i feel like we are not a priority and that they rather be talking to co workers then helping us. I am not looking for them to roll out a red carpet, or run after me, but this is an upscale store and some sort of sincere customer service is expected. There is no welcoming smiles, or kind words, and most of the employees seem annoyed to answer questions. One of the recent times i came in is to size a ring my husband bought from there and the ladies at the counter ‘helping me’ were annoyed that they had to help. Also i tried to reach the sales lady that sold the ring to my husband to see if i could get a Breitling or an Omega watch, and she would promise to call back and never has. Last visit was different, thanks to Bruno. We came in for my husband’s watch to be serviced, and he was the ONLY ONE that has ever been pleasant and provided customer service, showed us different watches and answered our questions without acting annoyed and belittling. I have given this place a few chances to show me that they value their customers, but it just has not happen and because of that we will not be back again to make any purchases here or even to service...