Pandora Jewelry — Local services in Salt Lake City

My boyfriend bought a bracelet less than a week ago from here and I wore it ONCE and it continually fell off my wrist. We both thought it would be best to return it and get something else as we did not want to risk losing it and wasting money. Their policy is if it’s been worn they refuse to return it. Even though they sold us a faulty bracelet. Entirely their fault. They told us to call customer service, as I did and explained the situation they told me that I should not have been refused a refund from this store. Their own customer service was even confused as to why we were refused when the bracelet is broken. I would not lie about a bracelet being broken I loved this bracelet a lot and was sad that we had to return it in the first place. The manager was rude and the situation is ridiculous. Kendra Scott is right next to this store I recommend going there, amazing sales people and I never had an issue, wish we would’ve went to their store instead. Will now have to ship the bracelet to their customer service....

My sister and I went to the City Creek location 5/3/2025, to buy a Mother’s Day gift. Someone by the name of Yolanda G was helping us along with another woman. Yolanda was telling the other women what to put in our bags and what boxes to place the jewelry in, once we started to check out. (I feel that is where the confusion began, one person was checking us out talking to us, while trying to tell the other woman what to box for us.) We spent $376 on charms and 1 bracelet just to arrive at home and realize that one of the charms we had purchased wasn’t even in the bag. I called to inform them of this. Their response was “could you return to the store with your receipt and bags to see what we could do?” I’m hopeful that they will just give me the charm that was missing without any issues. This was a bad experience. Please make sure to check your bags before you leave the store to make sure everything is there that...

TERRIBLE SERVICE. NEVER COMING AT THIS LOCATION EVER AGAIN. And mind you me and my family have spent so much money at this location before. I did a $600 purchase at Riverton location and wanted to return the entire purchase because of personal reasons and the manager at this location didn’t wanna do the refund and send me to location I even showed them the website policies that says I can do a return at any location and yet the girl said “nop unfortunately our manager said no you have to do it at that location” So today I went back again to their Riverton and their manager (Tara) is the nicest person ever and their employees! And she apologized and said that they should’ve taken my refund and that to she shouldn’t have told me no. This happened Monday around 6pm. TERRIBLE. Your bracelets aren’t cheap for them to giving a terrible...