SEPHORA — Local services in Salt Lake City

UPDATE 11/27/23 I went back to try to get a foundation match, and still no success. I was helped by Lauren, who was absolutely wonderful. She was kind, patient and was determined to help me get that right match. She really should get a raise. I upped my rating a star because they do care at this store. I'm always greeted and made to feel welcome. I hate my skin and I get anxiety just thinking about having someone look at my skin so closely, and the staff at this store have always made me feel at ease.

I don't think Sephora's staff are necessarily at fault for my struggle for the right shade of foundation, not completely at least. At the Fashion Place store, one girl told me my skin was lacking moisture. I knew she was wrong. She grabbed another girl to help match me and this girl told me I don't have a moisturizing problem. I have oily skin and that's what's causing my makeup to slide off my face.

There will always be training issues, and some bad info will get out occasionally. I think a big problem is with their color matching system. It's flawed. I am biracial and finding a shade has been a struggle. This is common among biracial women and WOC. The Color IQ system doesn't work well, it's not accurate. I've had this thing on my face more times than I can remember, and it always resulted in a mismatch. I think Sephora needs to move on from this tool and find a better way. I don't know why Sephora still uses it. I've never had an accurate reading. I've even had conflicting readings. If you look online, you'll easily find many people who haven't gotten an accurate reading. If this device doesn't work for a large group of your consumers, why continue to use it? I've wasted several bottles of makeup trying to find the right shade, only to end up having to return it. It's wasteful. Maybe get a light bulb, like the NorbEVERYDAY-SUN light bulb, to look at foundation swatches, or even take customers outside to get a better idea of the shade. The store lights make it hard to judge.

All in all, I do love this store and the people that work there really do a great job. It just boils my bunny having to back and forth to find makeup that matches my skin and still not being able to find it. The products this store sells are high quality and they offer a wide variety of options to choose from. The staff are always friendly and I'm always asked if I need help within the first few minutes of entering.

The one big negative that cost them 2 stars is the fact that I have yet to get a successful foundation match. I've gotten matched a few times (a couple times at this location and a few times at other locations), and once I get home and use the foundation the first time, the color is not right.

I have aging, oily skin and I will be given foundation that magnifies all imperfections and then slides off my face within a few hours. The girls that have helped me with foundation matches are really young and have perfect skin. I don't know if they have enough knowledge to recommend makeup to customers of all ages...

I will preface my review by saying as an Airline crew member i have been to many Sephora's in the US and have had relatively good experiences. However my interaction at this location really bothered me, upon entry there were two associates at the door who did not greet or make eye contact. I thought to myself, No worries in Customer service we all have those days where we zone out and it was almost the end of the day. I paced the store looking for a brand i was not familiar with, I finally found it and there was 50% off sticker attached. I thought to myself, Perfect! This must be a sign as i had never tried this brand or any of their products before. While reaching over the display product to grab the boxed/unused product i bumped the 50% sign off, i tried to reattach it but the adhesive was worn causing it to fall to the floor. I thought nothing of it as it would ring up in the system as 50% off. When i checked out it unfortunately didn't apply the 50% off, i then notified the cashier of the sign. The manager/ Supervisor was in ear shot of the conversation and chimed in to mention that it was on sale yesterday but since the sign was not taken down she would honor the discount. The manager and i then exchanged dialogue on how good of a brand it was and their rating on the Yuca app. The cashier was sent to retrieve the sign but came back and said it was not there. I reiterated to her that upon reaching to grab the product the sign fell and should be not too far from where the product is. The cashier just stared at me with the most unpleasant face, almost to hint at me trying to pull a "fast one" on her. That interaction truly left a very unpleasant feeling as this item was around $43 so a discount would bring it to $21.50 or so. Why would i lie to save $21? When I have spent $100s at Sephora! I would like to add a special thanks to the manager that intervened and didn't make me feel like i was being...

I am very disappointed in my visit to Sephora last Monday. I work in politics and have just arrived Sunday to Salt Lake City Utah.. I was out doing a bit of shopping and realized my lips were very drive from the climate change, and I had left my moisturizer so I stopped in for one. The beauty advisor after hearing what I needed took me to an Another advisor, who said she would do a procedure .The beauty advisor after hearing what I needed, took me to a Another advisor, who said she would do a procedure on my lips that would hydrate them.. this procedure included a solution being placed on my lips and then a suction machine put over them. I was also sold a lip mask. Come to find out this procedure is for pumping not moisture and I ended up with cracked and bleeding edges all around my lips. Not to mention the mask was not what I needed as a daily let moisturizer it’s a nighttime treatment that you were to put on your lips. I have to speak with voters and candidates on a daily basis and look as if I had been hit in my mouth. I called customer service to make a report of this. The woman was very nice and did take down what I told her but I was not offered any solution. I spent over $55 on a procedure and product I didn’t mean and I’m in worse shape than when I arrived . No replacement product or any type of compensation has been given to me with the exception of some points added to my account that I’m not able to use. I am very disappointed in this trip to Sephora, and cannot trust them...