North Star Transit Center — Local services in San Antonio

Picture asserting that bus 647 operates in only one direction, when in reality, it travels both ways. The security officer misled, as did the other bus drivers. It's irresponsible to provide inaccurate bus route information to someone. Additionally, the security personnel erroneously informed my mother that the destination is only a 5-minute walk away. How misinformed can one be? It's actually a 5-minute DRIVE. Instead of relying on the driving directions, switch to the WALK tab, where it indicates a 33-minute walk. It's evident that these individuals require more comprehensive training or should face termination for such...

This place is too quiet — not in a peaceful way, but in a dead, awkward, nothing-ever-happens kind of way. There’s zero energy, nowhere comfortable to sit, and nothing to do while you wait. You just sit there staring at empty space, counting the minutes until your bus finally leaves.

Security’s around, but it feels more like a ghost town than a transit center. No music, no life, no comfort — just cold benches and boredom. For a main VIA hub, it’s honestly depressing. One star for being the most lifeless place in...

Dear VIA bus operators...my heart melts for the work you have done during this very tough time...I'm a veteran of the us air force here to say I thank you for your service and dependability during our group effort in COVID. I love each and every one of you. You put your life on the line every day for us and I know that God sees that effort. You deserve many blessings !! Thank you from the bottem of every person that rides...