BE Fit Modern Pilates Downtown - SD East Village — Local services in San Diego

Sad to have felt the need to write a review. I've been a member with BeFit Pilates for over 3 months now. This upcoming month I will be having surgery, and need to pause/cancel my membership until I heal. Befit requires a 5 day notice. I thought l'd be proactive and handle my membership 2 weeks in advance. I've been reaching out to Befit for over 2 weeks to resolve my account and cancel/pause my membership. I have to say they have the most unresponsive staff that lacks customer service. I've called almost every day to speak with someone for them to either not call back, or shoot me a text saying "you need to send us an email". I've emailed back and forth over 2 weeks for a simple issue to still be unresolved. I've asked through email to be contacted through phone for them to ignore all my messages. At this point they have made this simple task a headache that i needed to contact my bank to dispute this upcoming month that i was just charged. BEFIT your classes and instructors are amazing, but your customer service and admin team sucks! its a shame that it has come to me having to dispute my charge. i looked forward to coming to my classes after work.

I had initially asked BEfit for them to pause my membership at the BEGINNING of my next billing cycle. BEFIT then paused my account while I still had 1 class left. Thinking they’d be more helpful to realize and think proactively “hey maybe this client needs to cancel her membership since she only has one class left”

I then asked befit to use my last remanding class and cancel the membership. Throughout this whole process I had been calling and leaving voicemails as a lot can me misconstrued through email and text. Maybe talking to someone they can get a better understanding of what I want/what I’m asking. Seems to get a response from this team you need to leave a review (as the owner was prompt to respond to my review) but I couldn’t get a call while I’m a member? Drop the ego, if it wasn’t for your clients and members you wouldn’t have a studio. Put your...

BeFit is hands down one of the best reformer studios in SD! I love all the locations but EV in particular is amazing. validated parking in a structure, locked doors with privacy windows which I love because I know my stuff is secure during class, and an amazing location right next to petco park and so many coffee shops. I’ve been taking Momo’s classes for almost 2 years now and the attention to the whole routine from start to finish makes it the best workout in 45-50 minutes. I love the attention to the flow of classes from music, explaining movements with intention, and always offering form corrections and modifications. I always bring new friends here too because it’s beginner friendly and to me I feel most comfortable welcoming my...

I started going to BeFit in March 2023 with very little Pilates experience. It was one of the most challenging workouts I had ever experienced and never did I think I would be able to complete 90+ classes. I kept going back because of the kind coaches and community. Momo and Adriana are some of my favorite instructors, they have always welcomed me with a big smile and excitement to teach and now I would consider them more of my friends which makes me look forward to each class. BeFit has truly changed not only my body but my mind. I feel so strong physically and mentally. Despite having completed 90+ classes, I still learn so much and every class continues to positively challenge me. I am so grateful for what BeFit has...