rag & bone — Local services in San Francisco

I absolutely loved the look and feel of the Rag & Bone jeans I purchased on Fillmore Street. They were very comfortable when I tried them on, and I’ve really enjoyed wearing them all week. However, I’ve noticed that they have stretched out to the point where they fall down on my waist while I walk, which is quite frustrating.

When I called the store for advice, I was surprised by their lack of helpfulness. They couldn’t confirm if washing would help and refused to exchange the jeans for a smaller size since I had removed the tags. Given the price range of these jeans, I expected better customer service.

Looking at recent reviews, it seems this company really tries to avoid exchanges, which is unfortunate. It makes me unlikely to adopt this as a brand I might go back to.

Overall, while the jeans are stylish and comfortable, the experience with their customer service has been disappointing. I hope this review helps others and encourages the store to improve their service. What I expected them to say on the phone is, ‘Don’t worry about it. Please bring them in and let’s get you in a size that works. We want you...

This company has a return process that makes it intentionally very difficult on customers. The website has not been functioning properly for weeks - customers beware. "No orders found" is the error message customers keep getting. I called Customer Care which confirmed the website was not working properly and offered to process a return label via email in 1-2 business days; it's Day 6 and no label and no website fix -- that's why it has to be intentional. In today's call, I was told 1-2 business days more. If I hadn't called, there would be no record of my efforts to return a purchase within the return window. I would be stuck with $375 purchase that didn't work out. And this isn't pandemic staff shortages at play -- how long are merchants going to use this excuse. Customer care answers in two rings. There are people available to process...

I like Rag&Bone so naturally I stopped by at their Fillmore boutique; while we were going in; a very entitled, and rude “customer” was leaving and he actually hit me with his bag and body and did not apologize either… so the two employees in the store just had a very very bad moment with this person - (as an ex retail person I know how demoralizing that can be) and yet the two emu could not be more professional and welcome us! I apologized to them on behalf of that “customer “ and they were so gracious and kind… They offered us drinks while we were browsing the boutique and being present with us incase we need their assistance! I was so impressed with their positivity, great customer service and professionalism! Highly recommend this boutique and bravo to those...