Thirdlove — Local services in San Francisco

I've been wanting to try Thirdlove bras for a while, but didn't want the hassle of buying and trying online, so I was excited when I saw the store as we were exploring this neighborhood. Wow, what a crap experience that left me the opposite of excited about this brand. I walked in, clearly interested in doing some shopping and was totally ignored until I started grabbing bras on hangers to try on. Finally, someone came over, asked me my normal size, to which I replied it can vary and gave a range, expecting she might help me with measurements and sizing - but instead she told me no, you've got the wrong one, here take this. I said OK and tried it on anyway, knowing I might need different sizes, and sure enough, it was way too big. I was so irritated, I certainly wasn't going to bother asking for another size - especially since it was also clear everyone in the store was bothered by actually helping patrons. They were also rude to my boyfriend when he walked in to meet me. These bras might be good, but this store is...

Unfortunately, I can’t recommend coming to Thirdlove for sizing and trying on bras. Their selection is extremely limited - they only have maybe ten total styles in store, definitely not enough to meet people’s varying needs. For example, I needed a smooth t-shirt bra for blouses for work, and there were only two options, neither of which would work for someone with a widely spaced chest. Only one of ten styles actually fit me, and it was textured and would not lay flat under a shirt. The person doing the fitting was not very attentive and didn’t help adjust the fits much.

On the way home I went to Nordstrom, and they had 4x the selection, so I found everything I needed in styles that were way more comfortable, laid better, and had a lot of fun patterns and styles. If you’re not a cookie cutter barbie, I would recommend going...

Exceptional Customer Service!!! Leah was phenomenal. I cannot say enough good things about her. She helped me with an "out of stock"(online) item that they had in store. She worked with her mangers to secure a seamless transaction. Since her customer relations skills were so "on point," I bought even more than planned! While there are closer locations to me on the East Coast/Online, I will be a repeat customer to Leah and the team at the San Francisco CA store! Let this be a lesson in retail.... Exceptional customer service = repeat...