Bellora Medical Aesthetics — Local services in Seattle

I was hesitant to write this review as I truly had respect for Beth’s phenomenal work, but I’m extremely put off by my last encounter with her and her apathetic and downright rude customer service.

I know how businesses work and respect policies. I work in the legal field and am familiar with small business practices and think experts with small businesses, such as Beth, in particular deserve the utmost respect and loyalty. So to tell you I’m disappointed is an understatement.

Beth has a 48 hour cancellation policy which I think is excessive given most businesses have it at 24 hours, and having followed Beth on Instagram for months, I know she often posts her last minute appointment availability, and they fill up fast. I scheduled my appointment with Beth on a Thursday at 5:30pm for that Saturday at 5:00pm. So already that leaves me with less than 48 hours to cancel if something were to come up. Which something did.

After messaging Beth back and forth on Instagram, I thought I had built up a nice rapport with her and felt taken care of. However, on Friday morning I noticed I did not receive a deposit I was relying on in order to get my services, and I was faced with the literal option of being able to afford groceries for the next two weeks or going to Bellora. So, I had to cancel my appointment. Instead of doing it through Vagaro, I thought it would be more genuine to message Beth directly. I let her know my financial situation – which is incredibly embarrassing and personal to share – and asked what I can do to reschedule. Beth then cancelled my appointment and sent an incredibly impersonal message back ending in “We wish you the very best of luck!” which is VERY different to how she was interacting with me prior.

Beth charged me the late cancellation fee of $130.00 – half of the service charge itself – which was quite literally half of the money I had for the next two weeks. She stated since it was my 2nd late cancel, the card on file had to be charged. The 1st late cancel? 100% my fault and was totally valid to charge me, which she did. This time? Not quite.

I had a panic attack after seeing that the $130.00 was pulled from my account and scrambled to explain my situation to Beth. Beth did not reply. No acknowledgement of or respect for of my situation whatsoever. Not only did she ignore me, but also she BLOCKED ME ON INSTAGRAM. Beth – with the kind of disrespect for your potential clients that you showed me – I wish you the very...

FIRST TIMERS PLEASE READ THIS: I went in to get under eye tox because I was concerned about a sleep wrinkle on one side of my face. I did some research before hand and saw that fluid retention could occur if you get puffy eyes in the morning. I shared my concern about this but my injector Lani was ADAMANT that would not happen. I literally told her I do get puffy eyes in the morning and she said no I can tell by your face you do not, I trusted her advice because she seemed confident. I asked if there were other unintended results that could occur, she said no. Immediately after the injection, while still in office I noticed extremely darkness under my eyes. I asked her what that was about and she said it must have been the lighting in the studio. The next day I noticed extreme lines under my eyes that were not there before. I shared my concern but they urged me to wait for it to set in. Upon research I saw that the extra lines that appeared were a result of muscle compensation. After my check in appointment I shared my concerns, however my injector wasn’t being receptive. It felt like she was trying to gas light me when I was pointing out the changes. I know my face better than anyone else, if I notice something change on my face after a service I received from you then as my injector you should listen to my concern. I asked her if my face will return back to normal before the botox and she would respond “well you know you’re gonna still age right?” I am 25, how much aging am I going to do in a 3 month period? I felt like she was trying to divert blame to other factors when they were not even plausible. She gave me an eye cream and then quickly hustled me out of the room, there was another client in the waiting room and I can tell there was an effort by Lani to get me out of there. I think she was worried I would scare away a potential client if they saw how displeased I was with this service. This gave me such a bad feeling. After about 2 months, those unwanted lines are still very present. I got Botox to fix an insecurity of mine and it only created new problems. I’m disappointed that my first experience ended up like this. This was my first time getting Botox and I will never...

What a great shadow day!! Highly recommend to all injectors. I am feeling incredibly grateful and inspired after having the opportunity to shadow Beth yesterday. Bellora is beautiful, full of natural light and very clean. Beth and her team take great care in every service they provide, and they offer so many great services to help their patients meet individual goals. It is a wonderful place for patients to receive their treatments, making it just as exciting for an injector who is looking to learn and expand on their knowledge of medical aesthetics. Being able to spend an entire day, watching how someone else approaches the same services that I provide and then also seeing several treatments and techniques in person for the first time was really exciting. I learned a ton and I already want to go back for more lol!

Beth and her team exemplify beautifully what valuing “community over competition” really looks like. Beth’s art is not just her injecting, but in the way she moves people to find the best of themselves. Dedicated to making our industry the very best it can be, starting with building a community of amazing humans who are supportive, knowledgeable, skillful, and called to share in their times of success and uplift others who may be struggling or suffering in silence. As a provider in medical aesthetics, I am honored to have my patients put their trust in me as we navigate our way through the inevitable aging process. The truth is that I am smart enough to know that I do not have all of the answers for every single patient. This can definitely feel a little defeating at times because as a nurse, we innately always want to help people. As we are able freely network and grow as a supportive community, it is much more likely that someone we know will have the answer we need for our patient. Through community, we will all become better providers for our patients. Thank you again Beth, for being you and for pushing the industry toward a more...