Four Mountain Sports - Snowmass Outlet — Local services in Snowmass Village

I bought a pair of Five Ten mountain bike shoes at this store and it was a big mistake. I tried on a pair that I liked but they were just a little too small, so the sales person found a pair in the same shoe stack that was one size bigger. When she handed me the larger size I assumed they were the same type of shoe given they were in the same location, exact same box, and the sales person said here's the shoe in a size larger. I bought the pair of shoes, took them home and realized they were not the same shoe as these had clip pedal adapters and were not free style which was the type of shoe I was looking at and tried on in the store. The shoes were on sale so I was saddened to look at the receipt and see no returns on sale items. I thought since the sales person gave me the wrong type of shoe at least maybe I can get an exchange or credit. I took the shoes back to the store (unused and with tags still attached) and they would not let me exchange or get a credit. They said their policy on returns had changed due to Covid. I think they are using COVID as an excuse to ignore customer satisfaction. I mean they were not used and couldn't they just set them in the back inventory and let it quarantine for 10 days before restocking? Yes they could've and it would've been so easy. And how does this pair which I never tried on become a risk for spreading COVID more so then the too small shoe pair I tried on in the store? If they would've given me a credit then most likely they could've upsold me on so many things that I'm looking to buy, but instead they get a disappointed customer and a bad review. I feel they are making a bad example of buying local as they show no flexibility and no "towny" atmosphere. They complain about internet sales taking their business but then they are much more strict on return policies than an internet business that it hundreds of miles away. Poor example of a local valley business and I plan to not have my family buy...

Rented skis from Four Mountain Sports in Snowmass Village and had Vinny help me. Vinny was so rude, he actually said to me “you don’t know how to ski”. He said those words to me. He has no idea what I have been through to be back at skiing. He also said a host of other extremely rude things to me like “you don’t need a helmet because your head is so hard”. He is absolutely terrible at customer service. I work with customers at my job and I would never allow my employees to speak to a customer this way! I will never rent from Four Mountains again! I am returning from a catastrophic shoulder injury and I was anxious about getting back out after my complete shoulder replacement surgery this past April. Vinny was absolutely rude and actually began saying nasty things to me. I was in tears leaving that shop and I will never set foot back in there. I’m appalled and extremely disappointed. This is Snowmass where we spend a lot of money to come and ski. All I ask is that we could at least be treated with some respect. I can get better at skiing but not sure Vinny will ever be able to be a nice person. Four Mountains, is this how you treat your customers? I am very disappointed and will...

Rented my gear with Four Mountain this year and was very pleased. For some reason I convinced myself to rent a snow board, despite not having been on one in 20 years. Staff quizzed me to make sure I had the proper configuration prior to letting me go.

A trip down the mountain and I was back at the shop to change out my board for a pair of skis, which I used the rest of the day. The following day I was back at the shop again for a bigger pair of boots. Every time I visited I was greeted quickly and my needs were met. Returns at the end of my trip were equally painless. I would definitely rent my gear from Four...