Mountain Chalet Snowmass — Hotel in Snowmass Village

Clean room. Probably the best location in Snowmass for ski in, ski out, being on Fanny Hill, just immediately beneath the Snowmass Village Mall, and being close to the Snowmass Base Village. Can ski straight across Fanny Hill to go to Gondola or just ski down to a main chair lift. Also bus lines all run to within about 50 yards of the hotel. Some really stupid issues like our room had a microwave with nowhere to plug it in anywhere near it. Mattress was the WORST my wife and I had ever slept on. If one of us would move or roll over, the other person would wake up due to the transfer of energy ripple. I ended up sleeping on the couch most nights so she could get some rest. Free breakfast was good but not expansive. Free lunch was soup and a roll basically. Pool was warm enough and hot tub was correctly warm. The entire place felt worn out with no one really sweating the details. SEVERAL light bulbs out in the breakfast room. Smoke detector face plate half off the detector. WIFI is on a poor security server. No written or offered instructions on where grocery store is or how buses work. I was told van would pick up from and return to airport and set up times with front desk when I booked, however, nobody was there waiting at airport so called and it was 40 minutes before they showed up. I also reminded them about drop off and they said they did not see anything set up. The driver was great but just be aware that the managers are NOT ORGANIZED so you must reconfirm everything right before you need it. Hot water was really spotty after skiing, some days okay, some days...pretty much cold water. Also, shower faucets not self-regulating temperature, swinging from scalding to freezing depending on other users' actions if there even was hot water, otherwise, luke warm to freezing, lol. Be aware this is a bare bone, great location place for people who do not care about the amenities, just the skiing. Pictures of rooms on website NOT what we had AT ALL. Do not expect much in the way of "beauty" in the rooms, they are a place to sleep and shower, that's it. Great March weather saved the day but my wife was seriously unhappy with the quality of the stay other than the location. I feel like it would not take a lot of money to really improve the stay quality but it feels very much like required maintenance only, and even that seems really behind schedule. The hotel has a large and loyal fan base of multi-year patrons and thus the owners are not inspired to improve the quality of the experience once you are inside...

We had stayed at this hotel twice over the past 2 years with our 3 dogs. They have always been very accommodating to our pooches and we willingly pay the $25/dog/night fee. This year I was planning to stay in Snowmass for my 50th birthday. I checked the Snowmass Chalet pet policy again on their website prior to booking and it read the same as always with general pet rules, $25/pet/night policy. Nowhere on the website does it state that there is a 2 dog limit. So I booked our stay for July for 3 nights on their website knowing their 20% deposit non-refundable policy. However, when I called the next day to let them know that I was bringing 3 dogs, they informed me that only 2 dogs are allowed in the room. I told the staff member that we have brought our 3 dogs before and it was allowed. Also, the website does not state this anywhere. I was told I would have to speak to the manager Ken who was not in again until Monday (this was Thursday.) On Monday morning I called the hotel and asked to speak with Ken. I was told he was not in yet but they would take a message. I told them what it was in regards to. I never received a phone call. I called again on Tuesday and was told that he was at the hotel busy overseeing renovations therel but that he was given my message. By Thursday I still had not received a call so I called the hotel again and was told that he was out for the weekend. At this time I informed them that we would not be staying at the hotel. I asked for my deposit back due to the inaccuracy of their pet policy on the website. I was told that they would not refund it due to it being policy. So essentially they were telling me they would not let me stay with 3 dogs, and they would just keep my money even though I was not allowed to stay there. I still asked them to cancel my reservation as their policy is also a full non-refundable refund 30 days prior to the date of reservation whether you are there or not. In my humble opinion, they have created these policies because their customer service is so poor that if the policies were not in place, they would be refunding every single person who complained and go bankrupt. I am disappointed as this was a great little hotel for us to stay at and we enjoyed giving them our business. But I will now encourage people to critically think about staying here or giving...

We had stayed at this hotel twice over the past 2 years with our 3 dogs. They have always been very accommodating to our pooches and we willingly pay the $25/dog/night fee. This year I was planning to stay in Snowmass for my 50th birthday. I checked the Snowmass Chalet pet policy again on their website prior to booking and it read the same as always with general pet rules, $25/pet/night policy. Nowhere on the website does it state that there is a 2 dog limit. So I booked our stay for July for 3 nights on their website knowing their 20% deposit non-refundable policy. However, when I called the next day to let them know that I was bringing 3 dogs, they informed me that only 2 dogs are allowed in the room. I told the staff member that we have brought our 3 dogs before and it was allowed. Also, the website does not state this anywhere. I was told I would have to speak to the manager Ken who was not in again until Monday (this was Thursday.) On Monday morning I called the hotel and asked to speak with Ken. I was told he was not in yet but they would take a message. I told them what it was in regards to. I never received a phone call. I called again on Tuesday and was told that he was at the hotel busy overseeing renovations therel but that he was given my message. By Thursday I still had not received a call so I called the hotel again and was told that he was out for the weekend. At this time I informed them that we would not be staying at the hotel. I asked for my deposit back due to the inaccuracy of their pet policy on the website. I was told that they would not refund it due to it being policy. So essentially they were telling me they would not let me stay with 3 dogs, and they would just keep my money even though I was not allowed to stay there. I still asked them to cancel my reservation as their policy is also a full non-refundable refund 30 days prior to the date of reservation whether you are there or not. In my humble opinion, they have created these policies because their customer service is so poor that if the policies were not in place, they would be refunding every single person who complained and go bankrupt. I am disappointed as this was a great little hotel for us to stay at and we enjoyed giving them our business. But I will now encourage people to critically think about staying here or giving...