Pottery Barn — Local services in Spokane

Nothing but terrible experience, with quality ,shipping, and customer service. I dont even know who to reach our for help because they are ignoring my complaints through phone, emails and even Better Business Bureau. On June 22, 2022 I ordered a dinning table set through Pottery Barn. Expensive set. The only reason why we finally decided to buy it was because it went on sale. On top of the supper expensive dinning set they charged for shipping around 700 dollars. It all came out around 5,000! Bench came first in August. In Septemeber we got the Table. We inquired about the five chairs and they said it will come on November 13. It was supposed to work out perfectly for the Holidays that were coming up and I expected to host parties. Unfortunately the chairs never came. They kept on pushing the delivery to December then January. In January after I have called numerous of times, they finally scheduled the delivery. To our great astonishment only two chairs came. They promised to bring the rest three chairs next month. Again I had to take hours off work to make dozen of calls inquiring about those three chairs. Those chairs were then on sale. They finally agreed to give me a refund of only 200 with a promise to deliver the chairs that month. Two months passed no chairs. I'm asking for a bigger refund. They keep on refusing my inquiry. When I called again a couple of weeks ago the lady told me our chairs are ready I just had to wait for the call from the delivery office. (Same thing I heard dozen of other times.) So I asked to be transfered to Rider Last Mile. (The delivery company. Since the chairs were ready might as well call them myself and schedule. Why wait for the phone call?) When I was transferred a nice lady told me that three months ago they had the chairs and were ready to deliver but Pottery Barn had requested the chairs to be sent back to the wearhouse! I was so upset to hear that! Why was Pottery barn costumer service lying to me all these months promising to deliver when they knew there was no way those chairs would be delivered by that time frame? They promised me I will have my chairs by June 8, 2023. Almost a year from the date I first ordered them. I'm in shock. I know this is a lie and no one wants to help me out with this...

Unbelievably bad customer service experience. We've been waiting for an online order for seven months. I understand the delays due to covid however that isn't the worst part of this. When the order first showed up in march it was defective. They charged our account again for the order in June because it was ready to ship again. When I called to have them reverse that charge, they cancelled the item. I called today to ask them why we haven't had delivery on the item and they said it was returned and I am once again waiting for several months before I can get the item. This would be hilarious if it wasn't so freaking maddening. Customer service is inept. I have been on the phone with various agents for about 5 hours of my life...

I order two dinning room chairs. Not a special order in anyway. The delivery date was for two weeks. Almost 7 weeks later I finally got an automated email for delivery. Noticed they had the wrong address. Had to reschedule the delivery entirely because of that. Day of delivery I got up early and waited. I received an automated call saying they were 15 minutes away. An hour later they hadn’t arrived and so I called and was told that actually the delivery was cancelled, the chairs weren’t on the truck and were possibly lost. If I hadn’t called them I never would have known. Called Pottery Barn to cancel order and talk to a supervisor. I was on hold for an hour, before they hung up on me. Incredibly bad, not...