Gyu-En — Restaurant in Perth

Came for lunch, the meat that came with Premium Wagyu Rib set was divine. Super tender and rich, just delicious on a charcoal grill. The rest of the set was pretty bland, and disappointing there was no dressing on the shredded cabbage. Service was friendly, but very slow and inattentive, and no water or tea was offered. Other tables all had bottled water, and it seems you need to pay for water. Came back to try the $60 premium wagyu buffet, it was absolutely fantastic! Service was speedy and efficient, and the meat was so good. Incredible value. Staff were super friendly and even encouraging us to order more food, which is a first for buffet restaurants. They'll let you know when your 90 minutes is up with a final call for orders, and you can order multiple things at once. Staff were so speedy getting our orders out though, that we were super full and feeling satisfied in less than an hour. Our favorite was the premium wagyu rib, the loin was also quite good, as were the mushrooms - they were king oyster mushrooms! Also tried the egg soup - very comforting, and the seaweed salad - mostly cabbage and not that much seaweed, but the dressing was very tasty so would recommend to offset the richness of the meat. There's also a negi-shio paste you can ask for as a side dipping sauce, it will blow your mind. Green tea mochi icecream to finish at the end was also quite nice. We've been back 3 times for the $60 Premium Wagyu Buffet now, including once for lunch (10% discount for lunch), and it's been consistently excellent, high quality marbled wagyu with consistently speedy service....

Despite having poor experience from last visit back in mid 2019, we decided to give the restaurant another go as it is the only one we know offering all you can eat wagyu in Perth as well as many positive recent reviews. However, We will definitely not be coming back here. Restaurant is extremly small and we were placed on the SAME table as another group of 4 people despite making a reservation in adavnce. This was already a red flag for us but gave it the benefit of the doubt that the food will be worth it. We were wrong. Quality of meat was below average, majority of them were all fat and the wait for some side dishes was ridiculous. Ordered corn and cabbage when first sat down and only received them when we nearly finish eating. It was also extremely hard and awkward to communicate to my partner as the people on the same table as us were so loud. Gas stopped working towards the end so couldn't finish cooking the meat but by this time we just wanted to leave.

We also noticed people on tbe same table as us had to ask for the same item multiple times and there was only two staff running around serving 6 tables. It appears the restaurant is too small to be running this type of all you can eat service with so limited space. Everyone is squished and there was even people sitting on the end of the table, poking out onto the only little walkway the restaurant has. We were so disappointed we wanted to just walk out and not pay, especially for the price they are charging.The food attendant didn't bother to ask how the meal was so we just...

I'm glad I went for the experience but unlikely to go again. We did dinner. The good - the wagyu was good quality, cooking on your own grill is great. Chicken karaage and octopus balls were delicious. The bad - they ran out of the drink hubby ordered and also bottled water, but did not offer me a glass from a large decanter that appeared to have chilled water. Instead I bought a coke, and hubby bought something else, both were not cold. They also had ran out of onion - it's 7.30pm Saturday mind you. Ordered a green salad - it was simply raw cabbage ina bowl. The toilets...OMG! Given a key with directions, exit the buidling, turn left, around the corner, past 3 shops, open a door which reveals a very old school building. From there, no instructions or signs, it's like a maze and hidden object game with very dim lights. I expolored the building, passing other doors to businesses, up the stairs, around the corner, down a hallway. I can see a male toilet, but no female. The key fits, I enter (regretting I did not bring my phone - I felt unsafe but badly needed to go). Pass the smelly urinal, 2 toilet stalls - one door does not lock, the other is blocked. No choice but to use the blocked one. I swear, it was the quickest wee I have ever done, all the time wondering if anyone else would enter. Owners - better instructions once inside the building to male and female toilets if they exist, and more lighting would make your customers feel safer. This was an...