Maison D' la, Poutine House. — Restaurant in Harrison Hot Springs

Stopped by this poutine stand and was pretty disappointed. When I got there, no one was around — had to ring a bell and wait about 5 minutes for someone to show up. Once he did, he got straight to making food without washing his hands, which was concerning.

The fries were already sitting in the fryer basket and just dropped back in for about 30 seconds — definitely old and not freshly made. The chicken was the same — already cooked, barely heated, and there was hardly any of it. The gravy was bland, and I actually had to season the whole thing myself just to give it any flavor.

Not what I expected, and certainly not worth the wait.

Edit:

Thanks for the reply — though I’m not sure mocking your customers is the best way to handle criticism.

Standing in front of a food stand with no signage or explanation doesn’t create a great first impression. The wait was long enough that the people in front of me actually gave up and went to get pizza from Village Pizzeria, where you always receive good food and great customer service. Honestly, as a local, I should’ve known better and just gone with what I know is tried and true.

I didn’t see any hand washing, and in food service, what customers see matters just as much as what’s actually done. If a customer watches someone return and jump right into handling food, it’s fair to question hygiene.

As for the food — no matter how you frame it, the fries tasted old, the chicken was minimal and clearly pre-cooked, and the gravy was so bland I had to season it myself. Most people ordering poutine expect something a bit better than what feels like leftovers tossed together.

What’s honestly laughable is being told I have an “attitude” — when your entire response is dripping with sarcasm and defensiveness. If you want to throw jabs, that’s your choice, but don’t pretend you're above the tone you’re setting.

For context, I grew up working in a family-owned food truck that my parents ran successfully for over 30 years. I know what good food and real customer service look like. It’s not about speed or fast food shortcuts — it’s about quality, consistency, and basic respect, even when the feedback isn’t glowing.

Defend your process all you want — but if your go-to response to criticism is mockery, that says more about your business than any review ever could. Edit:

Let’s be clear: your food stand is small and open — I watched from a few feet away. The staff took my order, handled payment, then immediately started preparing food with no handwashing. That’s a basic hygiene concern, no matter how you spin it.

There was no line — just a family of four in front of me who left frustrated after waiting. When your staff showed up, they offered to help, but the family chose to go to Village Pizzeria instead. That’s why I mentioned them — they were literally voting with their feet.

I know what double-blanching is. What I saw were fries sitting in a basket, already cooked, then tossed back in briefly — not fresh or stored properly, especially in an open-air kitchen exposed to outdoor elements.

Instead of taking this feedback seriously, you responded with sarcasm and deflection — even throwing shade at another business. I expected professionalism, not mockery.

I stand...

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