Manju Alexa Center — Restaurant in Berlin

Dear Owner of Manju Restaurant,

I hope this correspondence finds you well.

I am writing to formally address a deeply disconcerting incident that transpired during my recent visit to your esteemed establishment. On February 28, 2024, precisely at 2 p.m., I had the regrettable experience of encountering a severe lapse in professional conduct by one of your managerial staff at the Manju Restaurant located within the food court of the Alexa Mall.

Upon arrival, as a patron eager to indulge in the offerings of your renowned establishment, I approached the manager with three routine inquiries pertinent to the nature of the restaurant, delivery services, and food preparation practices. Regrettably, instead of receiving the courteous and professional assistance expected from a reputable establishment such as yours, I was met with an egregious display of rudeness and disrespect.

The aforementioned manager not only failed to address my concerns with the requisite professionalism but also proceeded to engage in unbecoming behavior, including verbal abuse and unwarranted expulsion from the premises. Such conduct not only tarnishes the reputation of your establishment but also reflects a profound disregard for the values of respect and courtesy inherent in the hospitality industry.

As an Indian customer patronizing an establishment purporting to celebrate our rich culinary heritage, I find the behavior exhibited by your employee not only reprehensible but also deeply disappointing. It is incumbent upon establishments of your stature to uphold the highest standards of professionalism and customer service at all times.

In light of this distressing incident, I am compelled to express my intention to disseminate this grievous experience across various online platforms and social media channels. Furthermore, I insist upon a formal apology from the implicated manager, as a gesture of accountability and commitment to rectifying this unfortunate situation.

I trust that you will address this matter with the urgency and gravity it warrants, reaffirming your commitment to excellence and customer satisfaction. Thank you for your attention to this pressing concern.

Yours...

The food was cold and there wasn't any real taste in the food. There are other options in this mall, please choose any other option! Eating here is a total waste of your money!

This is a very dubious place, the owner has reported a review placed by my wife. stating that the review violates their personal rights.

The review only says the food was cold and not nice.

How does this violate your personal rights? If your ego is damaged by serving cold and tasteless food do not open a restaurant that serves cold and...

Almost during closing time I was searching for some vegetarian food options for my 1.5 years daughter and Manju staff served me some rice with jogurt (my daughter's favorite dish). He didn't even took money. Since it was really small portion and out of menu option. It touched my heart. They are amazing with so many indian curry options. You must visit and wat food from good hearted people like...