Fiore Bakery & Coffee — Restaurant in Baja California Sur

We were excited to try this brunch spot, but left traumatized. It was busy, so we were waiting for a seat inside. The wait was 40 minutes and it was 90°F+ out, so we went to the neighboring plaza to visit the grocery store and grab coffee while we waited. We went back in to check on our table and possibly just order take out since we had family waiting back home. The waiter was rude when we asked to look at menus, but we brushed it off. A table opened while we were looking at the menu, so we rushed back to the neighboring coffee shop (Land’s End, where the service was spectacular by the way) to get our parents and sit down. Once we sat down, the waiter approached us and said we couldn’t bring any outside food or drinks in. We had ordered coffee and bagged pastries next door so we could wait inside. We had already put away our bagged pastries and asked if we could just not drink our drinks or leave our drinks somewhere and grab them on the way out. They said we had to throw all our pastries and drinks away or finish them outside and come back later. We didn’t want to throw everything away or wait outside in 90+ degree weather so we got up to leave. We walked back to Land’s End to get coffee and more pastries for our family since we weren’t able to order at Fiore. When we got back to the parking lot, the parking attendant told us the lot was was for Fiore and the restaurant next door only, that she saw what we did, and it that was “very wrong” of us and that she should call the police on us. We obviously had every intention to dine at Fiore when we parked in the lot. She had timed how long we had parked for (about 37 min), told us the max was 10 min, and that now we had to pay a fee. We said sure and asked how much it was. She said “you’re not going to like what you hear” and told us it was $50 USD, cash only if we wanted to leave the lot. She hadn’t told us any of these “rules” when we entered and there was no signage mentioning these time limits or fees. We explained we wanted to dine at the restaurant but couldn’t. We asked if we could just purchase something and come back and she said no and we needed to pay the fee. We went back in to talk to the restaurant and confirm the fees. The employee came out to talk to the parking attendant and when we told her about the $50 USD fee, she was confused and the attendant changed her story. They said we could purchase something from Fiore and leave so we had to go back in to buy a pastry. Needless to say, we had a horrific experience. We were excited to have a nice brunch out, but we left disappointed and almost...

I recently started eating at Fiore and have thoroughly enjoyed the great food and fresh ingredients along with the friendly staff. It is great to see them thrive and stay busy. However, today I had a very frustrating experience that I want to share with customers, and hopefully management and/or owners will see this and can change their customer service policy so others don’t leave unhappy. I arrived at the restaurant around 11:30am on 18 February and ordered a cappuccino and the oatmeal delight. The place was bustling and the drink took a while. After about 40 minutes I asked my male waiter if my food was still coming and he said yes. About 10 minutes later he came by and asked me to remind him what I had ordered. After another 15 minutes (and watching other customers come, eat and leave), I got up to ask what was happening just as my food was just coming out of the kitchen. It was well over an hour since I ordered. I was friendly and said I need to take it to go and I don’t think I should have to pay for it, but I will pay for my coffee. There were three workers with me who were very nice and agreed. I went to the cashier, paid for my coffee and even left a tip. After about another 5 minutes and no to go container, I asked again for my food and this time the female supervisor met me. She then told me she would bring me my bill and get the Oatmeal. I said I already paid for the coffee, I am not paying for my food that is so late. She basically said that was not possible, but she would give me a 20% discount. I said that is not how customer service works- she should take the food off the bill. She repeatedly told me I didn’t understand. I said that I have dined at many other solid establishments here in Cabo and if there is something wrong, the right thing to do is to take it off the bill. I said I live here and would want to come back. She then suggested that the waiter would have to pay for my food if I didn’t (which I would t want to happen). At that point I told her I would be sharing my experience with others and left starving...

PESIMA EXPERIENCIA, AQUI TOME EL CAFE MAS AMARGO DE TODA MI VIDA...

El día de Hoy Martes 26 de Agosto, me hizo pasar una experiencia realmente triste y embarazosa la encargada de "Relaciones públicas" de este Cafe, hace una semana hable al telefono que USTEDES tienen publicado aquí como contacto, desconozco Y TAMPOCO LO DICEN quien será la persona que conteste o quien es la cargada del lugar, en mi llamada primero que nada comente que hablaba desde la ciudad de La Paz y quería preguntar si en ese cafe podría llevar a cabo una reunión de no mas de 15 personas para hacer una demostración de producto, a lo cual me contesto la persona que me atendió (QUE DESCONOZCO QUIEN HAYA SIDO) Que SI, que si podía llevar a cabo esa reunión pero que debiamos primero que nada consumir , y que, lo que no estaba permitido era hacer reservaciones, que nos recomendaban llegar una hora o media hora antes para poder sentarnos y tomar algunas mesas, que inclusive no me preocupara tanto por que justo a esa hora 12:00 pm ya no había tanta gente, dicho esto, llegamos hoy al Cafe, nos sentamos en 4 mesas continuas y empezamos a ordenar nuestras bebidas, inclusive una de las personas tenia ya su desayuno en la mesa, CABE MENCIONAR QUE una de las meseras se acerco a decirme que sus superiores le habían comentado que si no consumiamos no podiamos estar ahí, a lo que yo le conteste que claro que consumiriamos que si por favor podría traernos la carta, muy amablemente la chica nos la trajo y empezamos a ordenar, algunas ya hasta les habían traido sus bebidas, a mi ya me habían traido mi cafe que solo alcance a darle dos sorbos antes de que nos corrieran. No teniamos ni 20 min de haber iniciado la demostración y de estar consumiendo cuando, de manera abrupta, sin preguntar nada, y de manera altanera me aborda directamente la supuesta encargada de "Relaciones Públicas" (deberían correrla a ella por cierto) para exigirme que agarraramos nuestras cosas y nos fueramos del lugar, que eso que nosotras estabamos haciendo no estaba permitido, ME QUEDE EN SHOCK, y lo único que en ese momento le conteste fue "TRANQUILA" acto siguiente le explique que YO PERSONALMENTE había llamado una semana antes para preguntar si podiamos hacer esa reunión y me dijeron que si (con las condiciones que ya mencione antes) a lo cual esta Sra RP me contesto de manera altanera nuevamente "ES IMPOSIBLE POR QUE YO SOY RP Y CONMIGO NO HABLASTE" a lo que le dije que yo desconocia quien conteste el telefono en ese lugar pero que se tranquilizara, que agarrariamos nuestras cosas y nos iriamos... Platico tal cual sucedio asi de largo y tendido, por que no soy partidaria de publicar en redes para quemar negocios tenga o no tenga razón, pero este espacio es justo y el indicado para hacer esto! Justamente para que nadie mas pase por esta experiencia tan vergonzosa que SIN RAZON alguna me hicieron pasar a mi y a mis invitadas, pero SI TU! DUEÑ@ de este cafe me estas leyendo o TU Sra de RP (supongo que amb@s fueron parte de esto) dejenme les digo que me dejaron extremadamente avergonzada con todas las personas que estaban ahí y que presenciaron todo, creo que no era la forma de decir las cosas, de exponer, de avergonzar, de correr de un lugar y tratar de esa manera... Tienen un potencial que al parecer NO LO VEN, una cafetería es un lugar donde puedes reunirte con poquitas o muchas personas, para degustar un buen cafe, hablar de la vida, de negocios, de relaciones, convivir con personas, interactuar, mientras disfrutras un buen cafe, un buen pan o un buen brunch, por lo que veo en sus comentarios la mayoría positivos tienen potencial, a la gente les gusta, los felicito, quizas por eso los eligen, que pena que hoy toda esta experiencia fuera totalmente distinta y triste para mi... HOY en un Martes 26 de Agosto (en temporada baja) dejaron ir el desayuno, brunch, pan o cafe, de alrededor de 15 personas, dejaron ir la experiencia positiva que pudimos haber tenido, dejaron ir los buenos comentarios y recomendaciones, dejaron ir futura clientela.... HOY Martes 26 de Agosto...