Ruth's Chris Steak House — Restaurant in Atlanta

Disappointed by the Experience – Not What We Expected from Ruth’s Chris

We dined at Ruth’s Chris Steak House in Atlanta on June 15th with high expectations, but unfortunately, the overall experience fell far short. It was a special outing for the four of us—my wife, our two daughters, and myself—but what was meant to be a memorable evening turned into a frustrating one.

To start, we were seated at a table that was unstable to the point of being disruptive. The wobbling was so severe that our wine glasses were on the verge of spilling every time someone moved or rested an elbow. This was surprising for a restaurant of this caliber.

We ordered two steaks to share—each priced at around $125—but neither was as tender or flavorful as they should be for that price. The quality simply didn’t match the premium cost. The wedge salad was served room temperature instead of chilled and was just average. The mashed potatoes were overly rich and hardened quickly, possibly due to excess butter or being held too long before serving.

What stood out the most was the markup on wine. A bottle of Caymus, which sells at Costco for about $70, was listed for over $300—a 300–400% increase. While we understand restaurants apply markups, this felt excessive and unjustified, especially considering the quality of the meal.

In total, we spent over $500 for what amounted to a subpar dining experience—sharing two steaks among four people and leaving feeling more disappointed than satisfied.

We truly expected more from Ruth’s Chris, given its reputation. This visit left us questioning whether the experience matches the premium pricing, and unfortunately, in our case, it did not. Ruth’s Chris used to be one of my favorite steakhouse—especially when they allowed the first bottle with no corkage and only $20 for the second. We called yesterday and were told it’s now $50 per bottle. Disappointing change. Sadly, I will not be returning. "GREED"

Side Note to Ruth’s Chris Management:

As a long-time guest who once considered Ruth’s Chris my go-to steakhouse, I wanted to address this message directly to your management team. My recent experience on June 15th at your Atlanta location was deeply disappointing—not just because of the quality of the food and the service inconsistencies, but also due to a noticeable shift in values.

What once made Ruth’s Chris stand out was the combination of consistent quality, hospitality, and thoughtful policies—like your former corkage program, which welcomed wine enthusiasts by waiving the fee on the first bottle and charging a reasonable $20 for the second. It demonstrated class and respect for loyal patrons. Learning that the current policy now charges $50 per bottle if corkage is even allowed feels like a significant departure from the customer-focused approach that earned my loyalty.

When paired with an unstable table, underwhelming food quality, and a wine markup that bordered on excessive (e.g., Caymus at $300+ when it retails for $70), it all painted a picture not of refinement, but of prioritizing profits over the guest experience.

This message is not written out of anger but from sincere disappointment. I hope you’ll take this as constructive feedback and reconsider the direction the brand is headed. Ruth’s Chris once stood for excellence and integrity. I hope to see that return one...

Eating at this restaurant was one of the worst experiences I've had eating out in a very long time. My family and I decided to eat here this past weekend to celebrate my birthday, and from the moment we walked in it seemed like they didn't even want us there. After they sat us down we took a couple of minutes to look over the menu and such, then I noticed that 25 minutes has gone by and none of the servers have even come to our table to introduce themselves or even give us water. So we finally had to flag someone down to get some waters, and then another 20 minutes goes by before anyone even comes over to take our order for drinks/appetizers. So after 50 minutes of sitting down and staring at each other trying to figure out whats up with the service, we finally order our sweet tea's and appetizers along with our entree's. And then the waiting game began again, in which it took them another 25 minutes just to get our sweet tea's out. And after we got the tea's, no one came to check to see if we needed anything for another 30 minutes. We had to flag someone down again to ask when we should expect our appetizers and why our service was taking so long, but the servers/manager seemed annoyed that we would even ask them why we weren't receiving adequate service. The part that really made me mad was that they were bringing in people and sitting them at tables immediately surrounding us and providing them the service that we were expecting, in which they immediately brought them water/bread and took their food and drink orders in more than half the time than they served us. It really felt like they were neglecting us and it really seemed like they didn't want our business. So 1 hour and 45 minutes have passed and we have empty water glasses, empty drinks, and still didn't have our appetizers. And the worst part is, they weren't even busy! And during this time, we notice that all the people that came in after us have gotten their appetizers, drinks, and even their entree's before us and all that was on our table was an empty bread basket. So we had finally had enough of being treated like 2nd class citizens and decided to just get up and leave. The manager stopped us in our tracks and offered to comp our meals. The complimentary meal made things a little better, but it was hard to even enjoy the meal with my family (who had driven from out of state to celebrate my birthday with me) after we had been neglected and treated like we weren't wanted there. I will NEVER bring my business to this restaurant ever again, nor will ever ever recommend to anyone I care about to eat at this establishment. I previously thought Ruth's Chris was a 1st class restaurant, but this place has clearly...

I’ve been coming to this location almost every week for the past 2 years and this one bad experience has ruined all the good ones. I ordered a Caesar salad like usual and to my surprise, a larvae was crawling on my plate. When I brought it to the attention of the bartender, he was shocked and apologetic, even offering to bring me something else. Unconfident of the kitchen’s cleanliness, I politely declined any other food for the rest of the evening. I was told the manager was aware of the situation and that my bill would be taken care of. The manager never approached me about this and instead asked my friend if she needed another drink, despite never looking over at me or my drink. She declined as the bartender just took her next order but I politely said I would like another. An hour and an half after the incident and after whispering to the bartender, he eventually asked if I enjoyed my dinner. I asked if he knew about what happened earlier. He said no and proceeded to ask what happened. After explaining, he responded, with no emotion, “I’m sorry for the inconvenience”. My friend, whom was having dinner with me here like we do on most Tuesdays, arrived shortly after the salad incident and also ordered 2 drinks equaling $45. By the end of the night, I had 3 drinks, equaling $40. Because we didn’t eat any food, we obviously couldn’t drink much alcohol. I asked to also comp her drinks as a courtesy of we couldn’t have dinner because I found a baby maggot on my plate. The manager said no. I expressed to the bartenders that if I pay for the drinks, I will no longer be a customer at this location. The bartenders didn’t agree with the manager and took it upon themselves to pay for my friend’s bill out of their own pocket, which is absurd.

This manager has no customer service skills and could’ve easily handled this situation with professionalism and should’ve made it his top priority to make sure I was taken well care of considering the situation. The only reason I didn’t freak out and cause a scene at the crowded bar is because I frequent this place and never had anything like this happen. I was giving grace yet the manager wasn’t returning the energy and being very dismissive. His attitude, lack of emotion and handling of the situation made me feel like maybe this happens a lot at Ruth’s Chris.

I’m just bringing awareness to the...