Dunkin' — Restaurant in Bloomington

This is the worst Duncan Donuts I have ever visited. I ordered two beyond sausage patties with no cheese or egg. The cashier asked if I wanted the sandwiches on Texas toast or crossaints because they didn't have any more English muffins. I said Texas toast. I also ordered two iced cappuccinos. I tried to order an iced latte with almond milk but the cashier also informed me they were out of almond milk. I told her I did not want that drink then. I was handed out the first drink and my food. We had to go up to the counter and ask for the second drink to be made because they forgot it. They hand out the second drink and we realize that they gave us two different drinks, when they were supposed to both be iced cappuccinos. They gave us one iced cappuccinos and one iced latte (the drink that I had told them to cancel ) I thought no big deal, I'll let it slide. I got out in the car to check my food order and discovered that they had literally messed up every aspect of it. Not only were the beyond sausage pattys on croissants, both of them had egg and cheese on them. They also includes two separate pieces of Texas toast. They could not have screwed the order up more if they tried. So if you do decide to visit this duncan, double and triple check they have your...

We went to the Eagan location early on a Sunday. We loved their Turkey sausage- egg sandwiches. My small coffee was not placed on the counter. Reason- they were making new coffee. Did they tell me, No! Later, Two cookies were advertised as $1.19. When my wife tried to buy the advertised special it was charged at $1.69. My wife questioned it and the cashier went to get the person in charge. They both reviewed the cash register and then failed to convey anything. She came back to me and said you won't believe this. To survive their new investment, the owners better train and empower their staff. Apparently the cash register and signs differed. Meanwhile customers were coming in and rather than deal with us they never asked what they can do. The price was never determined. We were never serviced re- the cookies, and they offered no explanation. We asked and paid for a coffee refill and when she asked if they came up with an answer on the cookies she was told. She said, "I guess we will have to change the price of the lighted sign." Service poor, no follow up with great food and coffee dropped the review 2...

We tried to order on the kiosks and kept getting an error message. We tried both kiosks 2 times and tried to order on the website all receiving the same error. The employees were reluctant to take the order in person despite the inability to order any other way.

After they finally took the order, the order was messed up. We ordered munchkins (25: 15 glazed and 10 blueberry) and received 15 glazed and 10 chocolate. There was still blueberry in the case. We also ordered a wake up breakfast with bacon but received one without bacon.

This location is extremely crowded in the morning and is set up very poorly to handle it. Their system does not track their limited inventory so it is extremely common to order somthing they don’t have. So common that the employees were making announcements to everyone ordering to check the donut case behind all the employees to make sure they have what you want to order.

I would avoid grabbing anything from this location as it will probably take 20-30 min and you’re just going to be...