Red Robin Gourmet Burgers and Brews — Restaurant in Greenwood Village

Editing/adding a review this store is absolutely the worst especially since I've worked a red robin before. I made a 2go order with 4 alcoholic beverages. I didn't notice it was missing 2 truly cans from the bag which was positioned to al.ost conceal the 2 missing, called store and was on hold for a long time until host realized I was forgotten. I was told the managers were busy due to short staff, which is understandable, but due to this I was told my name and number and complaint would be recorded for when I'm able to get the other 2. I'm not always near this store . I called back to get it and the manager put me on hold to communicate with the other managers after I gave her the info. Was put on hold once again and then was given the excuse that they don't usually work missing items Like this, and they would have refunded that day. So the host didn't communicate to the manager or record my complaint. If that is truly the way they handle this, then why didn't a manager reach out to take care of it that day. Also if that's the it's handled then why is another manager need to confirm what she ready knows and could've saved me the time of communicating that that's not how it works. Nope this store once again gives the run around I'm hopes to lose a customer. Poor store, always understaffed, managers don't have the knowledge or communication that a functioning store would have. Restaurants used to have a saying customers are always right, and when I say this I say it to remind them they need to be more open to listening to the customer. And when I end a business call with a customer, I always wish them a good day, and wish they will return. I was hung up on after I mentioned reviewing them. Well goodbye red robin. I really hope that you have new solutions to fixing the staffs attitude.

Put my order in and then used the bathroom. The bathroom smelled like someone was smoking In there and I saw an employee leave the bathroom before entering. And while using the stall. The manager (female) came into the bathroom and kicked me out of the restaurant. Wouldn't tell me why. Just said they can't have me there. Legally they have the right not to serve. But I think that this restaurant just assumes the worst In people and is prejudice. The whole staff gave me dirty looks and treated me like I wasn't human with feelings. Just told me I needed to leave after doing nothing wrong. They didn't answer why I needed to, and gave me dirty looks. The manager think she's better than everyone and more attractive. She went into the bathroom without a male employee at first to tell me to leave , very uncomfortable. I assume that the employee before I went in smoked something in the bathroom. And someone smelled it and when I entered the employee left. So she assumed I was the one smoking. If she would've called the cops like she should've she would've found I didn't even have a lighter on me. And the cameras would've shown the employee leaving...

Dining out is more than just food—it's about the experience, the atmosphere, and the people who make a meal feel memorable. At the Red Robin on Arapahoe Road in Greenwood Village, every element of our visit was exceptional, and it was all elevated by the remarkable service of Brynn, who turned a simple meal into an outstanding experience.

From the moment we stepped through the doors, the warm and welcoming atmosphere set the tone. The lively energy of the restaurant, combined with the enticing aroma of fresh burgers and fries, promised a meal worth savoring. As we were seated, Brynn greeted us with a genuine smile and an enthusiasm that immediately made us feel at home.

Throughout the evening, Brynn demonstrated the perfect balance of professionalism and warmth. Not only was she attentive and knowledgeable about the menu, but she also went out of her way to ensure our dining experience was flawless. She offered insightful recommendations, checked in at just the right moments, and made sure our orders were prepared exactly to our liking. Her efficiency and friendly demeanor made every interaction enjoyable, creating a dining environment that felt personalized rather than transactional.

Of course, Red Robin’s signature gourmet burgers and bottomless steak fries never disappoint, but what made this visit truly stand out was Brynn’s hospitality. She transformed a routine meal into an experience worth remembering. Whether it was her thoughtful approach to service or her ability to anticipate our needs, she exemplified the kind of care and dedication that makes a restaurant shine.

For anyone considering a meal at Red Robin in Greenwood Village, I wholeheartedly recommend visiting—not only for the great food but for the phenomenal service that Brynn provides. Her commitment to excellence turns a simple meal into a five-star dining experience. We will undoubtedly return, eager for another opportunity to enjoy her...

Saturday July 27th on our way home after the tiring trip to the Renaissance Festival in Larkspur, we stop for linner.

We were quickly seated and our server, Dave, asked how we were. I said, " We are hot and we're fried! We just came from the Renaissance Festival. " Someone else said-- we would like waters please.

Within a couple minutes, Dave had returned to the table with waters and straws and asked if we were ready to order. We ordered. I just ordered the endless salad, which had cucumbers, which I love. And the others ordered a mushroom burger, 1 with broccoli and 1 with salad.

When we were done ordering, I asked Dave, "Do have anything we can make paper airplanes out of?" Which I probably wouldn't of asked if I wasn't hot and fried. Dave said yes, immediately brought us children's menus. And in less than 30 seconds made a Ring Plane, He called it something else, and said we could fly the airplanes in a section that didn't have people that we would bother. He also shared that his Dad used to work for Boeing when he was growing up.

Throughout the rest of the meal, it was like Dave had eyes in the back of his head, whenever we needed something, he was there. He had other people he was serving too. One of the others said that he reminded her a little of Robin Williams because of his kindness and willingness to roll with it.

It was so refreshing to have one of the best servers I have ever had in my whole life, especially after the hotness and craziness of the Renaissance Festival.

I wish I could give Dave an award for being either the best, or the coolest or both.

Thank you Dave. We...