Einstein Bros. Bagels — Restaurant in Greenwood Village

This location is AWFUL. Used to come here multiple times a week for a quick breakfast and recently I've learned to steer clear and spend my money elsewhere. The other week I sat in the drive-thru line for 10 minutes (maybe even more) before all of us in line realized their equipment was having issues...no one came on the speaker and they have a typed sign taped to it that lists their hours of operations. Took my business elsewhere. Assuming the issue had been fixed, I visited again this morning. Sign still taped on the speaker, a recording came on and stated they were closed and then an employee came on to take my order. Ordered my food, waited to get to the window, got to the window. I waited at the window and watched everyone inside the restaurant give their orders and receive their orders and watched employees walk past the drive-thru window with not one glance...I could see the customers in line looking at me with concern seemingly wondering if anyone was going to give me my order and take my payment. AGAIN, I ended up sitting at the window for almost 10 minutes waiting for someone to give me my order and take my payment. Nothing. So I drove off AGAIN. This is absurd! Absolutely no excuses...this is not how you run a business and this is a disgusting example of a lack of customer service. This place is a total waste of time at such a hectic, already stressful time during the day. From now on, I will be supporting other companies that value and provide excellent customer service....

Worst Einsteins I've ever been to. Walked in at 12:30 PM, middle of lunch rush and 1.5 hours before closing, to find they have zero bagels in the display. Guy putting empty baskets back in the display mumbles something like 'I'll be right with you' and then after I wait a few minutes while he finishes putting empty baskets back he walks away dragging the rolling rack with all the bagels he just removed from the display and disappears.

As this happens the guy behind the register asks if he can help me, to which I ask 'do you have any bagels' (again, middle of lunch rush and they are a bagel shop) so he asks the same guy to bring the rack back over so, which he does but only about halfway before walking away again to the back. No labeling of which bagel is which, most of the bins are empty, and no one bothers to come over to help me figure out what is what. At that point I just turned and walked out.

Given that I was the ONLY person in the line, and there are maybe only 5 people total in the entire restaurant, you'd think they'd make a better effort to help me out and make a sale. Guess not.

If they are that apathetic about selling me their product then I am going to be just as apathetic about buying it. Besides, if that is the level of care and effort being put in by the employees then I don't want to eat anything that comes out of...

I live right down the street from this location so the convenience of going there was great. That fact that they get my order wrong almost every single time...not so much. I hadn't been to this location for a month due to what I just described but I thought I would give them another shot. This morning, Friday, September 5, 2014 I ordered a sesame bagel toasted with medium smear plain cream cheese and a medium white chocolate mocha. I pull up to the window to pay and get my order and the woman hands me my drink. I noticed that a little spilled and it was dark colored. I asked her if this was a white chocolate mocha and she said yes. I took her word that maybe it was something else. I received my bagel and was on my way.

I get to work and after opening the office I sat at my desk to take the first drink and what do I get...regular black coffee! I pull out my bagel to see if was correct and what do I get...my sesame bagel with NOTHING on it!

I am 4 months pregnant and all I wanted was a bagel and something warm to drink today on this chilly day. Why is that so hard? Never again. I'm done with at least...