Packo's - Maumee — Restaurant in Maumee

WOW!!!!!! What a let down. We drive from Indiana to eat here. In the past we have always gone to the original. Always been great. We came to the Maumee location. Where to start...... 6 people working behind the counter and arguing. Paying more attention to drive through then dine-in. Food was COLD. They never told me when my fries were done I had to go back and ask by then they had sat and got cold. The hot table with the food is a mess. The girl making the dishes was dropping different foods in other dishes of food. Then she went to replace the cabbage rolls and it was to heavy so she spilt half of it in another foods pan. Cashier was so rude. Asked about rewards. Which we have and my wife gets text all the time. Tells us well your not in the computer. Food was good other then cold is why they got the 2 stars. What’s sad is this name has built up over the years and then when they try to help people by opening other locations the employees don’t care and WILL TEAR DOWN that good name. I hope the owners wake them up. Won’t be back here. Will have to go back to the main location. What’s sad is we were going to order more food to take with us. But after seeing how the food is cross contaminated we decided not to. Oh well their...

The saving grace is the food tasted acceptable, less so was the fact that they poured the chili all over the holder and bumped it when they slammed it down all over the handles of the silverware and the employee says to the other “you made a mess with their food” and the other responds with “I know” and laughs as opposed to cleaning it. Went to use the soda dispenser and the top/spout to the dispenser wasn’t on so it went all over my hand. Didn’t warm up the strudel like I had asked either and the response I got when I asked was “we don’t do that”. Aaaaaaand last but surely not least my roast beef in my sandwich was cold, because they put it on the steam table late I’m guessing, if it’s not ready then don’t serve it, if your not ready at open then don’t open. That simple. I will admit this is my first time coming here and leaving with a sour taste in my mouth, but it really rubbed me...

1st time coming in on April 7th 2023 around 7:30pm - 8pm. Firstly it took forever to get our order, but I could tell they were busy, so I won't discredit too much there. The service was okay, no one was rude or anything, but I could tell they were stressed and rushing to help everyone. The cleaness of the restaurant wasnt the greatest, but again they were busy and I did see someone grabbing the used dishes, so I know it would be cleaned eventually.The prices of the food were okay, but the quality of the food is where most of my issue comes from. I order the chicken paprikas. It's was cold, so I know it wasnt fresh and it was bland. Pepper and tabasco couldnt even save it. Didnt even finish it. Later on in the night, it made my stomach hurt and I was glued to the toilet...my bf got the chicken sandwich and fries which were also just mediocre. Probably won't be eating there again...